Customer Service Professional with Reliability
Resume:
Sara Castro
Commerce City, CO *****
*****************@*****.***
Work Experience
Server
Snooze an AM Eatery-Thornton, CO
July 2022 to Present
• Skilled at working independently and collaboratively in a team environment.
• Identified issues, analyzed information and provided solutions to problems
• Resolved problems, improved operations and provided exceptional service
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proven ability to develop and implement creative solutions to complex problems.
• Strengthened communication skills through regular interactions with others
• Passionate about learning and committed to continual improvement
• Worked well in a team setting, providing support and guidance
• Self-motivated, with a strong sense of personal responsibility
• Provide excellent customer service
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• Make sure our guests have a positive dining experience from the moment they arrive till their departure
• Ability to work under pressure in high volume restaurant
• Thorough knowledge of menu
• Address and fulfilled customer requests whenever possible
• Deliver food and beverages in a timely manner
• Clear and clean tables for fast turn around
• Perform opening and closing procedures and side work duties efficiently
• Maintain a clean, well-stocked workstations
• Cash handling and money management
Server
White Lodging-Denver, CO
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Cultivated warm relationships with regular customers. Front Desk Receptionist
UBS Financial Service-Denver, CO
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High school diploma
Fruita Monument High School-Fruita, CO
August 2000 to May 2004
Skills
• Relationship management
• Office Administration
• Typing
• Pet care
• Pet sitting
• Guest Engagement
• Phone etiquette
• Information Security
• Hospitality
• Food Safety
• Animal care
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