Customer Service Representative with 4+ Years Experience

Evangelia Tapia

Las Vegas, NV *****

725-***-**** ️ **************@*****.***

Professional Summary

Friendly and detail-oriented Customer Service Representative with over 4 years of experience in call centers, billing support, and account management. Skilled at resolving customer issues, processing payments, and handling sensitive information. Known for strong communication skills, adaptability, and delivering high-quality service.

Work Experience

Customer Service Representative

Foundever – Las Vegas, NV

Dec 2024 – Present

• Assist members with credit card needs

• Process payments and explain account details

Customer Service Representative

IntouchCX – Las Vegas, NV

Feb 2024 – Dec 2024

• Supported customers with power bill inquiries

• Provided energy-saving tips and billing assistance

Customer Service Representative

Telus – Las Vegas, NV

Oct 2021 – Feb 2024

• Monitored and reviewed social media content

• Gave feedback to improve platform algorithm and data accuracy

Customer Service Representative

TTEC – Las Vegas, NV

May 2019 – Oct 2021

• Handled unemployment account inquiries for Bank of America

• Resolved billing and claim-related questions

Dispatcher

Las Vegas Paiute Tribe – Las Vegas, NV

Nov 2018 – May 2019

• Dispatched officers via radio and handled emergency calls

• Entered data and managed private information in systems

Receptionist

Las Vegas Paiute Tribe – Las Vegas, NV

Sep 2017 – Nov 2018

• Scheduled tee times and greeted resort guests

• Answered inquiries about golf events and resort services

Steward (Intern)

Las Vegas Paiute Tribe – Las Vegas, NV

Aug 2015 – Dec 2017

• Assisted kitchen staff with dishwashing and cleaning tasks

• Maintained hygiene standards and supported prep areas

Education

High School Diploma

Indian Springs High School – Indian Springs, NV

Graduated June 2017

Skills

Customer Service, Call Center Support, Microsoft Office (Word, Excel, Outlook), Data Entry & 10-Key, Phone Etiquette, Scheduling, Cold Calling, Social Media Management, Computer Literacy, Filing & Typing, Windows OS, Receptionist Support, Cleaning & Stewarding

Certifications and Licenses

Driver’s License – Valid & Current

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