Records Management/Administrative Support

DETAILS

BREANA JOHNSON

+1-361-***-**** ******.*******@*****.***

Victoria, Texas 77904

PROFILE

Detail-oriented and highly organized Quality & Data Management Specialist with over a decade of experience in medical records, data accuracy, and administrative quality control. Skilled in auditing healthcare data, validating records, and maintaining strict HIPAA compliance. Adept at provider outreach, managing multiple applications simultaneously, and exceeding productivity and accuracy KPls in high-volume environments. Reliable, responsive, and thrives in remote roles requiring precision and accountability.

WORK EXPERIENCE

Quality Analyst

Telus International, Remote / 2023 - 2025

• Led quality assurance initiatives to maintain compliance with client standards.

• Oversaw data entry and verification processes, achieving accuracy rates exceeding 99%.

• Coordinated with cross-functional teams to resolve discrepancies and streamline issue resolution.

• Managed multiple software platforms effectively in a deadline-oriented setting.

• Surpassed key performance indicators for documentation quality and task efficiency.

Executive Administrative Assistant

Bobwhite Energy Services / 2015 - 2023

• Updated databases and Excel logs with validated client and vendor information.

• Prepared documentation, correspondence, reports, and workflow tracking spreadsheets.

• Organized a comprehensive filing system for confidential records, improving retrieval time and maintaining compliance with company policies and security protocols.

• Coordinated communication between vendors, customers, and leadership

• Processed monthly expense reports and invoices, verifying accuracy and completeness, minimizing discrepancies, and streamlining financial reporting.

• Facilitated effective meetings by creating structured agendas and documenting minutes, clarifying responsibilities for over 15 team members, reducing follow-up emails, and enhancing team productivity.

• Managed executive calendars, scheduling meetings and travel itineraries.

Release of Information Specialist

IOD Incorporated / 2013 - 2015

• Ensured 100% HIPA and state compliance while managing secure release workflows across electronic, off-site, and physical records - zero breaches.

• Uphold federal, state, and local health-information regulations, contributing to five consecutive years of flawless audit results.

• Partnered with attorneys, insurance companies, and retrieval vendors to reduce record-request turnaround by 40% and speed litigation support.

• Converted 3,000+ legacy paper charts into indexed digital records, improving access by 50% and saving 100+ hours per year.

• Prepared and certified legal-medical documentation including subpoenas, affidavits, and court orders with 100% accuracy.

• Managed high-volume EHR workflows ensuring secure, timely record processing and data integrity.

Loan Manager

EzCorp / 2010 - 2013

• Led cross-functional communication with legal teams, creditors, and debtors to improve documentation turnaround and increase recovered asset value by 32%, strengthening organizational financial health.

• Processed high-volume payments and confidential account data with 100% accuracy, maintaining real-time record integrity and reducing unresolved inquiries by 40% through proactive customer communication.

• Coordinated time-sensitive legal documentation - including lien filings and releases - ensuring correct fees, compliant submissions, and a 15% reduction in processing delays.

• Managed daily financial and record keeping functions including accounts receivable, accounts payable, bank reconciliations, and disbursements while upholding strict privacy and security standards.

• Conducted eligibility and risk assessments by analyzing client credit and financial histories, ensuring compliance with regulatory and organizational policy requirements.

• Streamlined documentation throughout the origination lifecycle, improving audit readiness and supporting adherence to internal quality and compliance protocols.

SKILLS

Healthcare Information Systems: Epic, EHR/EMR navigation, secure data retrieval.

Records & Compliance: HIPAA, PHI handling, legal document processing, audit readiness.

Administrative Operations: Scheduling, document control, medical record request processing, cash handling.

Data Accuracy & Analysis: High-volume data entry (100% accuracy), reporting, database management.

Communication & Coordination: Cross-functional collaboration with clinical, legal, and insurance teams.

Technical Proticiency: Microsoft Office Suite (Word, Excel, Outlook), secure file transfer systems.

Quality & Safety Competencies (QSEN): Patient safety, informatics, evidence-based documentation.

Clinical Rotation (Health record documentation, orders, chart audits).

Advanced Nursing Skills (Specimen handling + chain of custody documentation).

Health Information Documentation (EHR navigation, HIPAA/PHI compliance).

Clinical Communication (Interdisciplinary coordination,

SBAR reporting).

Contact this candidate