Customer Service Professional with 5+ Years Experience

Jolitah Seyou

***** ******** *** *********, **** 44105

Cell: 440-***-**** Email: ********************@*****.***

Highly motivated individual with 5+ years of direct customer service. Strong organizational, communication and interpersonal skills for all phases of customer interaction.

Qualifications:

National Professional Certification in Customer Service, National Retail Federation Foundation

Excellent effective communication skills

Works well as a member of a team as well as independently

Experienced in working with a diverse population of people

Excellent customer service skills

Utilizes time management skills appropriately

Enthusiastic about learning new skills

Dependable and has excellent organization skill

Hard worker and thrives as a team player

Compassionate and positive personality

Excellent at completing multi-task assignments

Work History:

Parents As Teachers (Home Visitor) August 2023- July 2024

The Friendly Inn Cleveland, Ohio

educated parents/guardians the importance of creating a safe environment for their children to thrive in.

Visited the homes of parents/guardians

Notated visit summary

Delivered toiletries and supplies pertaining to the family’s needs.

Food Prep April 2021 – July 2021

Primo African Cuisine Cleveland,Ohio

Completed all tasks, in order, on the prep list from the Head Chef

Labeled and stocked all ingredients on easily accessible shelves

Cleaned and washed cooking utensils and cookware, taking out the trash and sanitizing kitchen

Adhered to all relevant nutrition and sanitary regulations and standards

Cashier December 2018 – March 2019

Popeye’s Cleveland, Ohio

Greeted Guests with a smile while receiving orders and processing payments

Prepared and packaged food and drink product

Unloaded and stocked inventory items as needed

Kept area neat, clean and stocked

Environmental Service (EVS) December 2017- July 2018

Metro Health Hospital

Disinfected equipment and supplies, using germicide or steam-operated sterilizers

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that the health standards were met

Emptied wastebaskets, and transported other trash and waste to disposal areas

Observed precautions required to protect patient’s property and reported damage, theft, and found articles to supervisors

Machine Operator

US Cotton 2017

Set up and operate machine

Observed machine operation to detect workpiece or machine malfunctions, adjusting machine as necessary

Inspected workpieces for defects, and measure workpieces to determine accuracy of machine operation

Customer Service 2015-2016

Wendy’s Restaurant Cleveland, Ohio

Worked the back end of the restaurant

Handled all issues and food prep in a timely manner

Trash Pick-up

Youth Opportunity Unlimited (Summer Position) 2012

Picked up trash and yard work throughout the city Cleveland, Ohio

Dependable and always showed up on time

Volunteer Experience:

Braider – Rainbow Terrance back-to-school program

Braided kids and adults' hair to get ready for the new school year

Education:

Empowerment Series Current

Women in Traditions Program 2021

Lifelong Rainbow Terrace Learning Center / Cuyahoga Community College Cleveland, Ohio

Work Readiness training program Month 2021– Present

Ohio Guidestone, Workforce 360 Cleveland, Ohio

Customer Service training

Workplace etiquette, customer service, conflict resolution, financial literacy, and experiential workshops

High School Diploma July 2016

Lincoln West School of One Cleveland, Ohio

References Available Upon Request

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