Program Manager with 10+ Years in Customer-Focused Leadership

Abbie Hinger

Program Manager

Email: ********@*****.***

Address: *** ****** ****** *** * Mount Vernon, Ohio 43050 Phone: 740-***-****

Date of birth: Oct 31, 1988

Nationality: American

OBJECTIVE Results-oriented Program Manager with 10+ years of experience leading cross-functional teams and delivering complex projects on time and within budget. Skilled in strategic planning, risk management, and driving process improvement.

EXPERIENCE

Mount Vernon, Ohio

May 2023 - Present

Program Manager

ViaQuest Inc.

Mount Vernon, Ohio

Apr 2022 - Apr 2023

Direct Support Professional

Circulo Health

Mount Vernon, Ohio Production Worker

Jeld- Wen

Mount Vernon, Ohio Production Worker

Mauser

Gahanna, Ohio

May 2015 - Feb 2016

Cashier

Family Dollar

Mount Vernon, Ohio Assistant Manager

Sunoco

EDUCATION

Mount Vernon, Ohio

Jun 2003 - May 2007

High School Diploma

Mount Vernon High School

SKILLS LANGUAGES

English

Advanced

REFERENCES

1. Kim Davis-740-***-****

2. Daniel Jandzinski- 740-***-****

3. Terri Donaldson- 253-***-****

4. Lori Payne- 740-***-****

5. Angie Thompaon- 740-***-****

CERTIFICATIONS & COURSES Med Admin, CPR, MUI, UI, Standards of Conduct, ROI, Reporting Guidelines, Incident Notification, and many more courses on the DODD website. Developed and executed program strategies, goals, and metrics for program success.

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Managed program budgets and ensured projects were delivered on time and within scope.

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Collaborated with stakeholders to assess program risks and develop appropriate mitigation strategies.

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Developed and implemented strategic plans to ensure program objectives were met.

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Oversaw a diverse team of professionals, ensuring optimal performance and collaboration.

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Demonstrated expertise in budget management, risk mitigation, and stakeholder communication.

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Provided personalized care and support to individuals with developmental disabilities, focusing on their specific needs.

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Assisted individuals with daily living activities, including personal hygiene, meal preparation, and medication management.

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Implemented and facilitated a variety of recreational and therapeutic activities to enhance clients' social and emotional well-being.

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Collaborated with a multidisciplinary team to develop and implement individualized care plans and behavior management strategies.

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Worked as a Production Worker in a manufacturing facility, ensuring the efficient operation of production lines.

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Operated machinery and equipment to assemble, package, and quality check finished products.

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Collaborated with cross-functional teams to meet production goals in a fast-paced environment.

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Maintained a clean and safe work area, adhering to all safety regulations and protocols.

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Worked as a Production Worker in a manufacturing facility, ensuring the efficient operation of production lines.

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Operated machinery and equipment to assemble, package, and quality check finished products.

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Collaborated with cross-functional teams to meet production goals in a fast-paced environment.

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Maintained a clean and safe work area, adhering to all safety regulations and protocols.

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Cash handling: Proficiently managed cash transactions to ensure accurate and secure handling of funds.

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Customer service: Provided exceptional service by addressing customer needs and resolving inquiries effectively.

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Point of sale systems: Operated cash registers, scanners, and other equipment to process transactions efficiently.

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Product knowledge: Demonstrated in-depth knowledge of merchandise to offer recommendations and answer customer questions.

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Assisted in managing daily operations, including staff scheduling and inventory control.

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Oversaw customer service, ensuring prompt and satisfactory resolution of any issues or complaints.

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Collaborated with management to develop and implement strategies to improve sales and profitability.

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• Leadership

• Communication

• Problem Solving

• Time Management

• Budgeting

• Team Building

• Risk Management

• Quality Assurance

• Project Management

• Microsoft Office

• Teamwork

• Organizational Skills

• Active Listening

• Empathy

• Patience

• Collaboration

• Adaptability

• Organization

• Critical Thinking

• Med Certified

• CPR

• Scheduling

• Team management

• Problem-solving

• Risk management

• Data analysis

• Project planning

Contact this candidate