Senior QA Engineer with 8+ Years Experience

Munia Mahreen

Software QA Engineer New York, NY

Cell: 571-***-**** Email: *******************@*****.***

ISTQB certified QA professional with 8+ years of experience in Information technology as a QA Manual Tester in Banking, and healthcare domain.

Extensive working experience on all phases of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Methodologies and process.

Skilled in ScriptMed, Windows OS migration testing, browser compatibility testing, and Agile environments.

Hands on Experience in creating QA test Strategy, QA Test Plans, QA test cases and Executing test cases.

Extensive Experience in Test Management, Test coordination, Test Planning, Resource Management, Risk Management, Vendor Management and Conflict Resolution.

Experienced in identifying and implementing QA process improvement to increase overall Product Quality, productivity, and cost reduction.

Experienced in building, leading, and coordinating competent QA team onsite and offshore.

Strong track record of success leading Cross-functional teams and projects.

Expert in Manual Testing web based and cloud-based applications.

Proficient in performing Functional, Regression, UI, System, End to End, Sanity, Exploratory, Backend, API, Smoke, UAT testing.

Strong experience with SOA which includes testing Rest API Web Services (get, put, post, delete along with XML/JSON data parsing) using Postman.

Proficient in SQL queries to perform back-end testing for data integrity.

Excellent interpersonal skills, proven team player with an analytical ability to solve problems and deliver under high stress environments.

Ability to adapt to new methodologies, tools and techniques and domains depending on the job responsibilities.

Worked in Agile- Scrum and Safe-Agile Methodologies.

Tools & Skills

Methodologies:

Agile, Waterfall, V model, SDLC, STLC, Bug Lifecycle

Test Management and Defect Tracking

ALM, JIRA, RQM

API testing tools

Postman, Soap UI

RDBMS

Oracle, MS SQL Server

Languages

Java, SQL, XML

Operating systems

Windows 2008/XP, win 10, Win 11

Web Browsers

Chrome, IE, Firefox, Edge

Testing Tools:

UFT One (15), QTP 12.50, Selenium WebDriver, TestNG, Maven, Junit,

Jenkins, Apache JMeter, Cucumber

Education

Kuvempu University August 2015

Bachelor’s in computer science

Professional Experiences

Truist February 2022 – Current

Software QA Engineer Charlotte, NC

I worked at Truist Bank, an American bank holding company headquartered in Charlotte, NC, where I supported loan application systems and teller operations. My role included working on the Truist Bank nCino Personal Loan Application, enabling bankers to efficiently process personal loan requests for both new and existing customers. I also gained hands-on experience with teller systems, ensuring smooth day-to-day banking transactions and enhancing customer service efficiency.

Responsibilities:

Developed and maintained automated test suites using Cypress, Selenium, and Playwright, validating reusable components in a cloud-hosted design system.

Performed functional, regression, and cross-browser testing for React and Angular components deployed on AWS-based applications.

Responsible for testing all aspects of the PA subsystem.

Participated in requirements analysis and interacted with various teams in gathering the specifications.

Followed Agile Methodology.

Created Test Plan, Test Cases and Test Scripts.

Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.

Prepared test status summary reports with details of executed, passed and failed test cases through Req Trace.

I interacted with various other subsystem testers in gathering the data.

Design, implement, and maintain automation test frameworks and reusable test scripts for regression, component, integration, and E2E testing.

Automated UI and API testing for a Retail Banking Loan Origination System, validating workflows for mortgage applications, credit checks, and underwriting processes.

Worked with different subsystems supporting our application and performed end-to-end integration testing.

Developed Automated Functional & Regression Test scripts using UFT.

Wrote SQL scripts to extract data from the database using MYSQL.

Performed end-to-end testing of Teller Systems ensuring accurate handling of deposits, withdrawals, transfers, and customer account transactions.

Involved in discussions with the functional development teams and with the state people.

Conducted API testing for loan processing and account services using Postman and REST Assured, verifying request/response payloads, status codes, and authentication.

Prepared daily status reports and communicated them to the Team Lead and Test Manager.

Attended bi-weekly defect report meetings and presented progress updates.

Reported the defects in Jira and generated reports and charts from Jira to show the progress of testing efforts to the QA Manager.

Extensive usage of Performance Test Tool Load Runner to conduct the Load test, Stress Test, Volume test and Performance Test.

Defining the performance goals and objectives based on the client requirements and inputs

Prepare Performance Test Strategies and Performance Test Plan.

Inserted Transaction and Rendezvous points to calculate transaction response time under load.

We conducted all tests by creating 100, 200, 400 virtual users for load, volume and performance test respectively and Performance Monitor was used to monitor and analyze the performance of the server by generating various reports for CPU utilization, Memory Usage etc.

Added performance measurements for UNIX resources and Windows resources. Performance issues like throughput, CPU, Memory etc. were captured.

Coordinate and document User Acceptance Testing (UAT) activities and issues.

Collaborated with front-end developers and UX designers to align component functionality with design specifications and system requirements.

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Matrix Care April 2017 - January 2022

Software QA Analyst New York, NY

I worked on the Script Med project for MatrixCare & Health — a full-service health plan offering products for individuals and groups, including Medicaid, Medicare, and Special Needs Plans (SNP) in New York. As part of this initiative, the legacy pharmacy and claims workflows were migrated to the Script Med Cloud platform to improve performance, accessibility, and compliance.

MatrixCare & Health centers rely on integrated insurance information systems, and the migration required ensuring seamless functionality and compatibility with existing applications. My role involved testing core system functions, validating interfaces and data exchanges between the legacy system and Script Med Cloud, and ensuring data accuracy and integrity across applications. I also verified end-to-end workflows to support efficient healthcare operations and adherence to regulatory and security standards throughout the migration.

Responsibilities:

●Analyzed the system requirement specifications and developed test plans, test cases to cover overall quality assurance testing.

●Created automated test scripts using Win runner.

●Tested web services Using proxy class generated by WSDL tool.

●Testing included both manual and automated testing of various modules in the system such as time sheet entry and time sheet validation.

●Collaborated with Product and Development teams to identify product and technical requirements.

●Reviewed and verified requirements and design specifications for validity, with emphasis on product testability and verification.

●Analyzed Business Requirement Documents and technical specifications to derive test cases.

●Worked in an Agile environment, actively participating in scrum meetings, product backlog reviews, test planning, and execution.

●Designed, executed, and managed test cases in Jira, validating results and logging defects for resolution.

●Conducted data validation from high-level to detailed verification during ScriptMed application testing.

●Performed usability testing on healthcare applications and Word integration modules, improving overall user experience.

●Supported migration of ScriptMed software products to Windows 10, leading compatibility testing efforts.

Conducted browser compatibility testing across Chrome, Edge, and Firefox for healthcare applications.

Execution Test cases in Jira and Validating test results.

Conducted Browser compatibility testing using different browsers.

Used Jira for test case design, execution, test management, and defect tracking.

Performed functional, Regression, System, Compatibility, User Acceptance Testing, for verifying application functionality.

Experience testing Cloud-based applications across multiple browsers, including Chrome and Firefox.

Experience in using Azure DevOps for managing test plans, automating pipelines, and executing software tests.

Performed Mainframe testing with JCL, PROC, Copybook, COBOL+DB2, and CICS, validating batch processes, database interactions, screen navigation, and ensuring accurate data handling in VSAM and DB2 systems.

Performed automation testing on JavaScript applications using Cypress and Tosca. Validated UI interactions, API requests, and JavaScript functionality to ensure proper behavior of web applications.

Used Cypress for fast, end-to-end testing of JavaScript-driven interfaces and Tosca for comprehensive, script less automation of complex workflows and regression tests. Ensured accurate data handling and seamless integration with back-end services.

Performed automation testing on JavaScript applications using Selenium. Validated UI interactions, API requests, and JavaScript functionality to ensure proper behavior of web applications. Leveraged Selenium for comprehensive, end-to-end testing across multiple browsers, automating key user workflows and verifying accurate data handling and integration with back-end services.

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