Patient Financial Services Professional with 38 Years Experience

Brenda Washington

Terrell, TX *****

**************@*****.***

+1-469-***-****

Professional Summary

Dedicated patient financial services representative with 38 years of experience in healthcare settings, including patient registration, insurance verification, and medical billing. Proficient in Epic and other EMR systems, with a strong background in customer service, medical terminology, and revenue cycle management. Possesses certifications in medical coding and billing. Work Experience

Patient Financial Services Representative II

Parkland Health & Hospital System-Dallas, TX

April 2024 to Present

Register Patients in Clinic, Schedule Patients for upcoming Procedures, Pre register Patients by adding Insurance to their accounts, tell them if they or in or out of network, Register in Epic, take payments in Icore, other duties as needed

Patient Access Representative II

Baylor Scott & White Health-Plano, TX

December 1985 to July 2023

Register Patient's for Emergency Room Visits

for Surgical Procedures, and other services in a Hospital setting, by getting demographic information, verifying insurance coverage, collecting copay amounts needed, running weekly reports, directing visitors and others to where they need to be in Hospital. Scheduled Out Patient Surgery, also observed some outpatient procedures Package Handler

Amazon Warehouse-Balch Springs, TX

October 2021 to May 2022

Scanned packages, putting them on pallets to be shipped from warehouse also loaded and unloaded trucks putting packages in order to be scanned then shipped again Also worked as an Auditor, making sure packages were going to the correct location Cashier/Customer Service

Kroger-Dallas, TX

April 1995 to August 1997

Worked as Cashier, by checking customers purchases, taking their form of payment. Also worked in Office in Customer service by handling transactions, such as cashing checks, selling money orders, balancing cash register's being turned in, making change for cashiers, handling front end of store/Part Time Position Administrative Assistant

Terrell State Hospital-Terrell, TX

August 1978 to December 1985

Started as Switchboard Operator, transferred to Claims Department, admitting new Patient's to Hospital. Final job as Assistant to Nurse over seeing that Patients have a valid reason to be in Hospital/Quality Assurance Assistant

Education

Business (Some College)

Trinity Valley Community College-Athens, TX

September 1968 to May 1969

High school diploma or GED

Burnett High School/Terrell High School has Transcript-Terrell, TX September 1964 to May 1968

Skills

• EDI

• Treatment plan development

• Sales - Sales experience (6-10 years)

• Payment processing (10+ years)

• PeopleSoft

• Discharge planning

• Records management - Records management experience (16-20 years)

• Travel planning

• EHS

• Microsoft Powerpoint

• Outbound calling (8 years)

• CPT coding

• Medical insurance coverage verification

• Staff training

• Behavioral health

• Phone communication

• Sensors

• Conflict management

• Medical Scheduling

• Administrative tasks

• Negotiation

• Medical records

• Medical coding

• Dependability

• Hospital experience

• Cash handling

• Hospitality

• Health information management

• Customer support

• Greeting customers

• Clinic

• Quality improvement

• Interviewing

• Customer relationship management (CRM) integration

• Client services

• Attention to detail

• Account reconciliation

• Process improvement

• Medical collection

• Visual Basic

• Balancing end-of-day transactions

• Customer retention

• Learning technology

• Medical terminology

• AI

• Front desk

• Patient care

• ICD-9

• Account management

• Patient monitoring

• Analysis skills

• Programmable Logic Controllers

• Workday

• First aid

• Payroll

• ICD-10

• Interpersonal skills

• Salesforce

• Epic

• Microsoft Word

• Computer literacy

• EHR systems

• ICD coding

• Data-driven problem-solving

• Word processing

• Home Health Care Experience

• Medical documentation

• Warehouse experience

• Medical procedure terminology

• Grammar Experience

• Work ethic (5 years)

• 10 key typing

• Quality improvement committees

• Employee relations

• Meditech

• Phone etiquette

• Communication skills

• Home health (work setting)

• English

• Wound care

• Dispatching

• Intake

• Supervising experience

• Medical billing

• Cash register

• Working with people with developmental disabilities

• Urgent care

• EMR systems

• Revenue cycle management

• Financial services

• Analytical thinking

• Teamwork

• Customer relationship building

• Filing

• Data analytics

• Behavioral health hospital experience

• Home health

• Business intelligence

• Marketing

• Telecommunication

• Windows

• Contracts (10+ years)

• Budgeting

• Leadership

• Information security

• Technical user customer support

• Order entry

• Medicare

• School experience

• Centricity

• Managed care

• Customer service

• Organizational skills

• Accounts receivable

• Typing

• Office experience

• Emergency medicine

• Management

• Microsoft Office

• Microsoft Outlook

• MEDHOST

• Pricing

• Quality Control

• Caregiving

• Process management

• Child & family counseling

• Grocery store

• Microsoft Excel

• POS

• Multitasking

• Guest relations

• Recruiting (5 years)

• Physical therapy

• Transportation management systems

• HIPAA

• Human resources

• Team management

• Urgent care center

• Classroom experience

• Technical support

• Medical management

• EMR Systems

• Quality assurance

• Appointment scheduling

• Bookkeeping

• Test-driven development

• Phone triage

• Insurance Verification

• Direct sales

• Healthcare financial management

• Medical Office Experience

• Documentation review

• Account development

• Event planning

• HCPCS (8 years)

• User support

• Data entry

• Financial report writing

• Delivery driver experience

• Schedule management

• Complaint handling

• Teaching

• Surgery

• Telehealth (2 years)

• Bank reconciliation

• Appeals (10+ years)

• Orthopedics

• User training (technical support)

• Multi-line Phone Systems

• Care plans

• Contract management in healthcare

• OneSite

• Financial counseling

• Cash application

• Written communication

• Time management

• Remote technical support

• Call center (7 years)

• Medical administrative support

• Working with people with disabilities

• Math

• HIPAA compliance management

• Sales support

• Supervisor experience

• Employee retention

• Computer skills

• Technical Proficiency

• Clerical experience

• Risk management (2 years)

• Non-profit accounting

• Patient interaction

• Business development

• Financial acumen

• Guest services

• Law enforcement

• Motivational interviewing

• Medical imaging

• Payroll tax

• Customer relationship management

• Home & community care

• Outbound sales

• Outpatient

• Mechanical knowledge

• Acute care

• Data management

• Behavioral therapy

Languages

• English

Awards

Patient Ambassador

April 2022

Looking out for Patients and Family, demonstrated Good Customer Service Certifications and Licenses

Driver's License

March 2020 to March 2026

Certified Payroll Professional

First Aid Certification

CPR Certification

Non-CDL Class C

Additional Information

Word

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