Dedicated Remote Support Professional with 20+ Years Experience

Winette Brenner

********@*****.*** 760-***-****

Indio, CA Seeking Remote Opportunities

Professional Summary

Dedicated and results-driven support professionals with over 20 years of experience in human services, program management, and business operations. Proven track record of empowering clients and enhancing user experiences through effective problem-solving and digital platform navigation. Skilled in onboarding, real-time troubleshooting, and maintaining strict compliance in regulated environments. Passionate about providing empathetic support and fostering client satisfaction in fast-paced, tech-savvy organizations.

Core Competencies

Customer Support (Phone, Email, & Live Chat)

Technical Troubleshooting & Issue Resolution

CRM Platforms & Remote Work Tools (Google Workspace, Slack, Zoom)

HIPAA & Confidentiality Compliance

Platform Navigation & Process Improvement

Client Onboarding & Education

Regulatory & Quality Assurance Compliance

Training, Team Leadership & Performance Coaching

Crisis Intervention & Problem Solving

Professional Experience

Owner / Administrator

C’e Bella Home Care LLC & C’e Bella Cleaning Service – Indio, CA

October 2020 – Present

Serve as the primary point of contact for clients and care teams, providing onboarding, education, and real-time troubleshooting via phone, chat, and digital platforms.

Implement CRM and cloud-based systems to streamline scheduling, communication, and secure documentation.

Resolve client issues promptly, achieving high satisfaction scores and retention.

Train staff in compliance, platform navigation, and customer support best practices.

Ensure HIPAA compliance across all service operations.

Program Director

Coachella Valley Sexual Assault Services – La Quinta, CA

February 2009 – September 2020

Directed advocacy programs supporting vulnerable populations through crisis intervention, digital reporting, and remote support systems.

Trained, coached, and supervised staff to deliver consistent trauma-informed care.

Developed digital compliance reports, ensured regulatory alignment, and collaborated with stakeholders to improve service outcomes.

Owner / Nail Technician

Beauty Queen Hair & Beauty Salon – Chico, CA

June 2006 – February 2009

Managed daily operations, scheduling, and client services while building a loyal customer base.

Delivered personalized care and resolved client concerns with professionalism.

Prevention Advocate Coordinator

San Bernardino Sexual Assault Services – Victorville, CA

August 2000 – March 2006

Supported clients in navigating healthcare and legal systems while providing crisis counseling.

Conducted public education and outreach programs on trauma-informed response.

Rape Crisis Counselor

Rape Crisis Intervention – Chico, CA

July 1983 – January 2000

Provided emotional support, intake coordination, and referrals for survivors of violence.

Education & Certifications

Business Certificate – Heald Business College, Sacramento, CA

Psychology Studies – Sacramento Community College

Cosmetology License – California

Certified Sexual Assault Counselor Advocate – State of California

Certified Independent Facilitator – California Self-Determination Program (2021)

Tools & Technology

CRM & Client Management Platforms

HIPAA-Compliant Cloud Storage

Google Workspace, Slack, Zoom

Digital Troubleshooting & Tech Adaptability

Community Engagement & Media

Volunteer Mentor – Girls Rock, Foster Youth Programs

Featured in Desert Sun & KESQ News for advocacy work

Organized annual Anti-Human Trafficking Conference with 1,000+ participants, uniting law enforcement, service providers, and survivors

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