Customer Service Professional with Pharmacy Support Experience
Resume:
Charvelle Ferguson
Las Vegas, NV *****
***********@*****.***
Work Experience
Customer Service Representative
Elevance Health-Las Vegas, NV
October 2024 to Present
Provide plan benefit information
Collect payments
Patient Care Coordinator
Specialty by Birdi (formally Elixir)-Remote
February 2024 to October 2024
Transferred from customer care department to the specialty pharmacy department Scheduling delivery for specialty medications to patients or their doctors office Rx claims processing
Patient Care Coordinator
ELIXIR SOLUTIONS (formally envision rx)-Remote
May 2023 to February 2024
Scheduling delivery for specialty medications to patients or their doctors office Rx claims processing
Customer Service Representative
Envision Rx-El Dorado Hills, CA
November 2019 to May 2023
Prescription benefits representative
Assist members with plan benefit information, pricing and coverage for medications. Customer Service Representative
Copart, Inc-Sacramento, CA
September 2017 to May 2019
Make outbound calls to schedule pick ups for total loss vehicles Customer Service Representative
JPMorgan Chase-Tempe, AZ
January 2014 to June 2017
Started in the mortgage department Jan 2014. I transferred to telephone banking in 2016 taking incoming calls for personal consumer bank accounts, chase.com, online questions & concerns . I then became a cross functional specialist working with retail and credit cards. Data Collector
Interviewing Service Of America-Lancaster, CA
February 2013 to December 2013
Responsibilities
Call consumer, input consumer information
Accomplishments
Learning to multitask with telephones and computers. Perfect attendance Skills Used
Computer, telephone, customer service skills
Sales Representative
Dillards-Palmdale, CA
May 2012 to February 2013
Sale, customer service, money handling, recover
Cashier
JOANN Stores-Palmdale, CA
March 2012 to May 2012
Sale, cut fabric, customer service, money handling, recover Team Member
KFC-Sacramento, CA
June 2008 to July 2011
Sale, customer service, money handling,
Education
High school diploma
Monterey Trail High School - Elk Grove, CA
February 2006 to June 2009
Skills
• Customer service
• Claims processing
• Banking
• Communication skills
• Microsoft Excel
• Sales
• Fair Housing regulations
• Microsoft Office
• Insurance Enrollment
• Cash handling
• Pricing
• Patient care
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