Administrative Professional with 10+ Years Experience

LeaMica Henderson

Dallas, TX ***** (***) *** - **82 **********************@*****.***

Customer-focused administrative professional with 10+ years of experience in medical, hospitality, and municipal office settings. Skilled in managing clerical tasks, coordinating patient services, and delivering exceptional customer support. Proficient in data entry, order processing, and record management while maintaining compliance with HIPAA and organizational policies.

Skills

●Customer Service & Patient Relations

●Medical Office & Administrative Support

●Data Entry & Order Processing Accuracy

●Multi-line Phone & CRM Systems

●Microsoft Office Suite (Word, Excel, Outlook)

●Records & File Management

●Compliance & Policy Adherence (HIPAA, HACCP)

●Scheduling & Appointment Coordination

●Valid Driver’s License

Experience

Diet Office Clerk Texas Health Presbyterian Hospital, Dallas, TX May 2024 – Present

●Provide exceptional customer service to patients, addressing questions and resolving concerns with professionalism and efficiency.

●Assist patients in selecting correct menu items using basic diet therapy knowledge, enhancing satisfaction and compliance with dietary requirements.

●Maintain food safety standards by HACCP and hospital protocols, reducing risk and ensuring compliance.

●Deliver meals and snacks accurately and timely, ensuring patient satisfaction and adherence to hygiene and PPE standards.

Customer Service Representative Level III / Development Services Nov 2022 – June 2023

City of Fort Worth – Fort Worth, TX

●Led customer service operations while enforcing policies and streamlining billing processes for contractors and clients, improving efficiency.

●Managed permit issuance and tracking via Accela, ensuring timely approvals and accurate closures.

●Organized and maintained records, reference materials, and inspection reports, supporting data accuracy and compliance.

●Collaborated with zoning staff, plan examiners, and inspectors to implement consistent workflows and enhance service delivery.

Customer Service Representative / Order Entry May 2020 – Nov 2022

Specs Distribution Center, Dallas, TX

●Processed high-volume customer orders via phone, email, and fax with accuracy, ensuring timely fulfillment and minimizing errors.

●Verified TABC licenses and customer credit lines, maintaining compliance and operational continuity.

●Assisted in warehouse operations to support order fulfillment, ensuring items were accurately prepared and shipped.

Night Auditor La Quinta Inns & Suites, Dallas, TX Apr 2018 – May 2019

●Balanced guest accounts, processed transactions, and prepared nightly audit reports with 100% accuracy.

●Managed guest inquiries and resolved complaints to maximize satisfaction and compliance with hotel policies.

●Oversaw breakfast setup and front desk operations, ensuring seamless overnight administrative support.

Night Auditor Hyatthouse, Dallas, TX

●Provided customer service, account reconciliation, and administrative support in a fast-paced hospitality environment.

Education

Medical Billing & Coding - Sanford Brown Dallas, Dallas, TX

Certification & Professional Development

Professionalism in Allied Health - Coursera MedCerts - Nov 2025

Medical Administrative Assistant and Healthcare Team - Coursera Med Certs - Nov 2025

Medical Administration – Coursera Online, Dallas, TX

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