Experienced Server with Leadership Skills

Dallas Zamora

928-***-**** **************@*****.*** Prescott Valley, AZ 86314

SUMMARY

Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Flexible Schedule

Upselling Techniques

High-Volume Dining

Conflict Management

Problem-Solving

Team Leadership

Customer Service

Critical Thinking

EXPERIENCE

Lead Server, Touchmark at the Ranch, February 2022-Current Prescott, AZ

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Attended meetings to learn and share information and find ways to enhance customer dining experience.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Presented menus and answered questions regarding items. Trained new employees to perform duties.

Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Barista, Starbucks, February 2020-December 2021

Prescott Valley, AZ

Trained new baristas on company policies and procedures regarding food handling safety standards.

Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Managed morning rush of customers daily with efficient, levelheaded customer service. Provided excellent customer service by responding to inquiries quickly and professionally. EDUCATION AND TRAINING

Bradshaw Mountain High School, Prescott Valley AZ May 2022 REFERENCES

References available upon request.

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