Customer-Focused Operations / Logistics Support Candidate

Brandon Jones

Houston, TX *****

********@*****.*** 713-***-****

Professional Summary

Reliable and customer-focused professional with over 4 years of experience in high-volume service and delivery environments. Proven ability to manage transactions accurately, resolve customer issues effectively, and maintain confidentiality. Recognized for a strong work ethic, attention to detail, and excellent interpersonal skills. Seeking to contribute to a dynamic team in a customer-facing or operations role.

Core Competencies

Customer Service & Client Relations

Cash Handling & Payment Processing

Delivery & Route Optimization

Conflict Resolution & Problem Solving

Time Management & Task Prioritization

Basic Accounting Principles

Microsoft Office Suite (Word, Excel)

Data Entry & Record Keeping

Team Leadership & Collaboration

Dependability & Professionalism

Professional Experience

Server

Saltgrass Steakhouse – Houston, TX

Apr 2023 – Present

Provide attentive and knowledgeable service to guests, ensuring a high-quality dining experience.

Handle customer concerns with professionalism and resolve issues efficiently.

Coordinate with kitchen and bar staff to fulfill orders accurately and on time.

Lead Busser

Number 13 Prime Steak & Seafood – Galveston, TX

Jun 2022 – Mar 2023

Supervised a team of bussers to maintain cleanliness and maximize table turnover during peak hours.

Developed and streamlined standard operating procedures for the busser role that improved efficiency and clarity.

Assisted hosts and servers in managing guest flow and delivering prompt service.

Ensured compliance with cleanliness and presentation standards.

Delivery Associate

Amazon – Houston, TX

Sep 2021 – Feb 2022

Delivered 100+ packages daily while maintaining accuracy, timeliness, and customer satisfaction.

Resolved delivery issues and followed strict logistical and safety protocols.

Maintained records and optimized delivery routes for efficiency.

Barback / Server Assistant

Marais – Dickinson, TX

May 2021 – Aug 2021

Supported bartenders during high-volume service with restocking, cleaning, and customer support.

Assisted in guest interactions and maintained a professional dining atmosphere.

Pizza Cook / Cashier

Grimaldi’s Pizzeria – Houston, TX

Nov 2018 – Apr 2021

Managed food preparation, cash register operations, and customer service simultaneously.

Maintained health, safety, and cleanliness standards in the kitchen.

Promoted menu items and contributed to increased sales.

Education

San Jacinto Community College – Houston, TX

Associates in Electrical Technology August 2024 - (In Progress)

J. Frank Dobie High School – Houston, TX

High School Diploma, May 2017

Certifications

CPR & First Aid Certified

Basic Bank Teller Certificate

Valid Texas Driver’s License

Electrician Apprentice License

Additional Information

Fluent in English

Strong swimmer (YMCA swim class alum)

Quick learner; adaptable to new systems and software

Contact this candidate