Customer Care Remote

JOLEEN SALAS

Clovis NM, *****

P: 806-***-****

E: *************@*****.***

Professional Summary

Customer-focused and dependable professional with extensive experience in customer service, organization, and high volume environments. Skilled in stocking, recovery, guest support, and maintaining clean, visually appealing spaces. Known for staying calm under pressure, working well on a team, and bringing a positive, welcoming energy. Seeking to support Ulta Beauty’s seasonal needs through reliability, attention to detail, and exceptional service.

Core Skills

• Stocking & Merchandising

• Store Recovery (restocking, folding, cleaning)

• Guest Support & Customer Service

• Inventory Organization

• Fast Paced Workflow Adaptation

• Team Collaboration

• Attention to Detail

• Cash Handling

• Friendly, Professional Communication

Professional Experience

West Texas Scrap & Demo — Appointment Setter

04/2020 – Present

• Schedule and coordinate client appointments in a fast paced small business setting.

• Maintain accurate records and ensure organized workflow.

• Build rapport and provide clear, friendly communication to support repeat business. Wells Fargo — Loan Consultant I / Phone Banker II

07/2017 – 04/2020

• Assisted customers with financial needs in high volume call environments.

• Handled sensitive information with accuracy and care.

• Resolved account issues, answered questions, and delivered friendly customer support. VXI Global Solutions — Team Lead, AT&T Access

11/2014 – 01/2017

• Led teams and provided training, coaching, and quality support.

• Managed escalations with professionalism and empathy.

• Ensured accuracy in reporting, organization, and workflow support. Time Warner Cable — CSR II

01/2011 – 08/2014

• Delivered technical troubleshooting and product support.

• Maintained positive client experiences through clear communication.

• Worked as part of a high volume customer support team. Santa Barbara Bank & Trust — Customer Service Representative 08/2008 – 09/2012

• Assisted customers with tax refund inquiries in a high volume call center.

• Ensured accurate, efficient, and friendly support. Grossmont Hospital — Medical Records Clerk

01/1999 – 06/2008

• Maintained organized and confidential medical records.

• Provided accurate data entry and supported departmental operations.

• Directed calls and handled 10 key tasks efficiently. Education

Hoover High School — San Diego, CA

Diploma, Class of 1997

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