Logistics Dispatch & Operations Specialist

Shermonique Batiste

**** ******* **** ** · North Las Vegas, NV 89032

702-***-**** · **********@*****.***

Professional Summary

Experienced Dispatch and Operations Specialist with 15+ years in transportation, logistics, and customer service. Proven ability to coordinate high-volume dispatch operations, communicate effectively with drivers and clients, and maintain compliance with TSA and safety regulations. Adaptable, team-oriented, and detail-driven. Relevant Experience

Customer Service Representative / Dispatcher

Titan Towing - North Las Vegas, NV

May 2019 - September 2020

- Dispatched tow trucks and coordinated real-time vehicle logistics

- Handled 60+ daily inbound calls assisting customers with impound releases

- Processed payments, maintained accurate records, and updated dispatch systems

- Communicated clearly with drivers to ensure timely service and customer satisfaction Operations Assistant / Freight & Dispatch Coordinator Pinnacle Transportation - Las Vegas, NV

Jan 2017 - Jun 2019

- Scheduled and dispatched freight deliveries and international cargo

- Trained team on TSA regulations and ensured compliance

- Managed damaged goods reporting and resolution

- Served as key liaison between drivers, warehouse staff, and management Operations Assistant

OnTrac - Las Vegas, NV

Dec 2005 - Jan 2017

- Monitored driver routes, delivery progress, and freight issues

- Generated reports and updated dispatch systems daily

- Trained new hires and conducted TSA compliance onboarding Skills

- Dispatch & Route Coordination

- Customer Service & Communication

- Logistics & Freight Scheduling

- TSA Compliance & Training

- Data Entry (55 WPM) & Payment Processing

- Time Management & Problem Solving

Education

High School Diploma - Sunset High School, Las Vegas, NV Page 1

Certificate of Completion - Heritage College, Las Vegas, NV Page 2

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