Senior Technical Analyst Data, QA, UX Support

JOHN STERN

Nampa, ID ***** 720-***-**** ********@*****.***

Dynamic Senior Technical Analyst at Apple, adept at enhancing user experience through effective communication and expert-level product knowledge. Skilled in data analysis and automated testing frameworks, I consistently delivered solutions that improved service quality and customer satisfaction. My commitment to maintaining detailed documentation ensured seamless support continuity. Senior Technical Analyst, 12/2008 - 06/2025

Apple – Cupertino, CA

• Delivered exceptional customer support via phone, email, and chat channels.

• Diagnosed technical issues and provided effective solutions to enhance user experience.

• Maintained detailed documentation of customer interactions to ensure continuity of service quality. Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

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No Degree: Computer Science

Elgin Community College - Elgin, IL

Classes in COBOL and structured programming.

• Effective communication • Statistical modeling techniques

• IT infrastructure • Automated testing frameworks

• Data analysis expertise • Cloud computing platforms

• User interface design principles • Quality assurance processes

• Technical documentation writing • Network administration

• Hardware and software installation

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