Remote Live Chat Agent Applicant: Devetria Foster

Devetria Foster

Houston, TX ***** 832-***-**** ************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

Customer and Personal Service

Coordination

Critical thinking

Complex Problem solving

Microsoft skills

Call Management

Team Development

WORK HISTORY

LIFE INSURANCE AGENT

DECEMBER 2024 - MARCH 2025 GLOBE LIFE, HOUSTON, TX

ASSISTED CUSTOMERS IN COMPLETING PAPERWORK FOR NEW APPLICATIONS OR POLICY CHANGES

CONTACTED PROSPECTIVE CUSTOMERS TO PRESENT INFORMATION AND EXPLAIN AVAILABLE SERVCES.

INTERVIEWED PROSPECTIVE CIENTS TO LEARN ABOUT FINANCIAL NEEDS AND DISCUSS ANY EXISTING COVERAGE

EVALUATED FINANCIAL DATA FROM APPLICANTS PRIOR TO ISSUING NEW POLICIES OR MAKING ADJUSTMENTS ON EXISTING ONES

CUSTOMER SERVICE REPRESENTATIVE 09/2023 to 10/2024

Awl

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

DAYCARE TEACHER 02/2019 to 03/2023

Unique Child Care

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Engaged with children on individual basis to build positive relationships and promote learning.

Assisted in preparation of meals and snacks to provide children with proper nutrition.

Actively encouraged children to develop their communication, problem-solving and social skills.

Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Monitored classroom to verify safe and secure environment.

Established positive relationships with students and families.

Planned and executed activities to stimulate physical, social and intellectual growth.

CASHIER 03/2018 to 05/2018

kfc

Keep accurate records of monetary exchanges, and transaction reconciliation

Count money and audit money drawers

Assist customers by providing information and resolving their complaints

CASHIER 10/2016 to 02/2018

kfc/ Taco bell

Keep accurate records of monetary exchanges, and transaction reconciliation

Count money and audit money drawers

Assist customers by providing information and resolving their complaints

EDUCATION

criminal justice 08/2017

hcc southeast college- angela morales building

Currently still in school taking the criminal justices courses

High School Diploma 05/2017

Ross shaw sterling aviation high school

Graduated with college credit

CERTIFICATIONS

Texas health and life license -12/04/2024-06/30/2026

Director credential program, The Mckee group Childcare - 04-19-2021 – 04-19-2024

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