Senior Recreation & Front Desk Professional

Janelle M. Pulley

Senior Recreation Specialist Front Desk Receptionist Preschool Assistant/teacher 571-***-**** **************@*****.*** Woodbridge, US, United States Summary

With a strong background in customer service, I have consistently provided outstanding support, ensuring a welcoming atmosphere for clients. Proficient in managing a multi-line phone system and scheduling, I streamlined operations, thus enhancing efficiency. My ability to maintain confidentiality and implement digital solutions has led to improved document management and client satisfaction. Committed to fostering teamwork and delivering exceptional service in every interaction.

Motivated college student pursuing a career in the medical field, seeking to leverage academic background in pre- medical studies and professional experience in customer service and front desk operations. Senior Recreation Specialist

Chinn Aquatics and Fitness Center

May 2022 - Present

Experience

Developed and implemented engaging recreational programs that increased community participation by 30% over two years.

Implemented safety protocols and ensured compliance with local regulations in all recreational activities. Lead and guide multiple staff members as well as groups of children in order to have a successful, and organized day. Create tasks, clean up messes, communication with parents, customers, children, and also staff. Have to use computers and tablets to look children up in order to contact parents as well. Front Desk Receptionist

Palm Beach Tan

Woodbridge Va

Aug 2023 - Dec 2024

Greeted and assisted clients upon arrival, ensuring a positive first impression and providing outstanding customer service.

Managed multi-line phone system, screening and directing calls efficiently to appropriate departments. Scheduled appointments and maintained calendars for multiple staff members, optimizing daily operations. Maintained a clean and organized front desk area, contributing to a professional office environment. Handled confidential information with discretion, ensuring compliance with privacy regulations. Responded to inquiries via phone and email, providing accurate information and resolving issues promptly. Trained new staff on front desk procedures and customer service protocols, fostering a cohesive team environment. Assisted in inventory management of office supplies, ensuring availability and cost-effectiveness. Implemented a digital filing system, reducing paperwork and improving document retrieval times. Processed payments and managed petty cash, ensuring accurate financial records. Participated in team meetings, contributing ideas for improving customer service and operational efficiency. Maintained knowledge of company services and policies to provide accurate information to clients. Assisted with marketing efforts, distributing promotional materials to clients and visitors. Preschool Assistant/teacher

Tiny Prints Daycare

Help lead school aged children in activities and crafts as well as reading and toilet training. Cleaning and feeding and in other roles teaching alongside lead teacher.

High School Diploma

Forest Park High School

2017 - 2021 Dumfries, United States

Education

Gender Sexuality and Women’s Studies - Bachelor's Degree Virginia Commonwealth University

2021 - 2022 Richmond, United States

Gender, Sexuality, and Women’s Studies: Major - Public Health & Social Sciences - Bachelor's Degree

George Mason University

2022 Fairfax, United States

Skills

Creativity Expert Adaptability Expert Activity Coordination Expert Event Planning Expert Communication Skills Expert Staff Training Expert Community Outreach Expert Multi-Tasking Expert Public Speaking Expert Problem Solving Expert Attention to Detail Expert Database Management Expert First Aid Certification Expert Organizational Skills Expert Time Management Expert Customer Engagement Expert Team Leadership Expert Safety Compliance Expert Program Development Expert

Certifications

CPR, Microsoft

Interests

Passionate and kind person, I love to talk to people and bring smiles to anyone’s face! I always had a passion for the medical field and I’m excited to pursue it!

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