Customer Care Specialist with Call Center Expertise

KATHERINE TARPLEY

Phone: 321-***-****

Email: **********@*****.***

Ability Summary

Experenced Customer Care Representative, contributed to client satisfaction, retention, and loyalty.

Skilled in identifying and targeting individual needs, recommending products and services.

Delivering customized solutions and hands-on support.

Adept at worked collaboratively to ensure timely and quality responses to service requests.

Offering a proven history of success within call center environments, continuously surpassing goals while ensuring compliance with company standards and mission.

Employment History

09/2022 - 09/2024

Collector/Customer Service

Medical Data Systems, Melbourne, FL

Ensured superior customer experience by addressing customer concerns,

Demonstrating empathy and resolving problems on the spot. Metrix required

Metrix required 100 call per shift. Collected around $6,000 a month for two years.

02/2022 - 08/2022

Call Center Customer Service Representative

NOVITOS SOLUTIONS, Mechanicsburg, PA

Supported provider with superior customer experience by addressing their concerns,

and resolving problems on the spot.

09/2018 - 01/2021

Call Center Customer Service Representative

Adecco for TCC,, None Selected

Call Center Customer Service Representative Adecco for TCC/ Sep 2018 to Jan 2021 Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

05/2018 - 09/2018

Toll Collector

Express Employment Professionals, Orlando, FL

Toll Collector Orlando, FL Express Employment Professionals/ May 2018 to Sep 2018 Collected toll, provided change and issued receipts to motorists in a fast and friendly manner. Customer Service Representative

02/2008 - 08/2017

Customer Service Representative

Alorica - Work at Home, Tarpon Springs, FL

Customer support for credit accounts and service orders. Dealt with all customer questions.

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