Retail & Customer Engagement Specialist Resume

Hayley Thomey

Tsawwassen, Delta, BC 236-***-**** **************@*******.***

Professional Profile: Driven Retail & Customer Engagement Specialist

An enthusiastic and highly reliable professional seeking a full or part-time Retail Attendant position. I bring six years of proven experience in managing high-standard operations, executing visual presentations, and cultivating lasting client relationships. I am passionate about product knowledge and providing personalized service that drives customer loyalty and enhances the shopping experience.

Core Retail & Style Competencies

Customer Engagement & Sales: Naturally builds trust and rapport; skilled at providing personalized product recommendations and adapting solutions to fit individual client needs.

Visual Presentation: Meticulous attention to maintaining high visual and cleanliness standards, ensuring sales floors, fitting rooms, and displays are consistently organized and inviting (Brand Presentation).

Inventory Accuracy & Stocking: Expertise in product tracking, organized back-of-house management, and ensuring timely stocking to optimize product availability on the floor.

Team Collaboration: Proven ability to onboard, train, and collaborate with team members to maintain high service standards and efficient operational flow.

Professional Experience

Barn Manager Na Lio Equine Nutrition and Wellness April 2022 – May 2025

Operational Standards & Visuals: Established and enforced meticulous visual and cleanliness standards across the entire facility, maintaining a highly professional and organized environment that reflected premium brand quality.

Inventory & Stock Management: Directed end-to-end ordering, tracking, and stocking of complex product inventories (supplements, supplies), minimizing loss and guaranteeing 100% product availability for clients.

Administrative Integrity: Managed high-value client assets and confidential data, consistently upholding the utmost discretion and accuracy in all data input and handling tasks.

Dressage Apprentice (Athlete) / Groom GEM Equestrian February 2015 – April 2021

Client Relationship Management: Cultivated personalized, high-touch relationships with a large client base, proactively driving client retention through specialized attention and tailored service recommendations.

Service Coordination: Served as the central communication hub, efficiently coordinating complex client schedules, veterinary, and specialist appointments, ensuring seamless and timely service delivery.

Product Communication: Provided patient instruction and mentorship (e.g., teaching riding lessons), developing strong verbal communication skills essential for effective product demonstration and customer education.

References

Lauren Birchall (Past Employer) - 403-***-****

Chelsea Balcaen (Past Employer) - 403-***-****

Maria Granados (Personal/Past Co-worker) - 587-***-****

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