Multifaceted Customer Service & Healthcare Specialist
Resume:
Letoura Sturdivant
***.**************@*****.***
Contact 704-***-****
PROFESSIONAL SUMMARY:
Highly Skilled Professional with a variety of skills within the following environments: Call Center, Healthcare, and Banking. Proven ability to manage multiple task and projects, while consistently meeting deadlines Experienced team leader with the ability to mentor, develop and motivate Teams to meet goals and objectives.
EDUCATION:
ECPI University, A.A.S. Medical Assisting
Charlotte NC March 2025 to Current
Regency Beauty Institute, Cosmetology/Trichologist
Charlotte NC August 2012 to August 2013
Central Piedmont Community College, BLs CPR
Charlotte NC September 2007
Vance Granville community College, Certified Nursing Aide,
Henderson NC September 2006 to August 2007
Kittrell Job corps, Health Occupation
Kittrell NC August 2007
Zebulon Vance Highschool
Charlotte NC June 2005
CERTIFICATIONS:
●Registered Medical Assistant, American Medical
Technologists: Expectant date may/2026
●BLS/CPR, American Heart Association: Expectant date may/2026
●Certified Phlebotomy Technician, National Health
career Association: Expectant date may/2026
●EKG, National Health career Association: Expectant date may/2026
●Cosmetology/Trichology August 2013
●BLS /CPR September 2007
●Certified Nurse Aide /Health Occupation August/2007
SKILLS:
●Microsoft word, skilled in Excel, 10 key Touch, Data Entry
● over 10 years of Customer Service, Telephone etiquette
●Assist with ADL Peri care, patient care
WORK EXPERIENCE:
LaSalle Network
Remote ` November 2024 to Current
Customer Service Representative
Medical collection
Skills:
Microsoft word, skilled in Excel, 10 key Touch, Customer Service
Inbound calls, Outbound calls Received Payments, Data Entry
Advance call center technologies
Remote
Customer Service Representative
Claims Department November 2021 to
November 2024
Skills:
Data Entry, Banking/Investigation claims specialist Inbound calls, Outbound calls,10 key Touch,
Novant Health
Charlotte NC
Med Surge/CNA September 2019 to
February 2021
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Charlotte Health And Rehab
Charlotte NC
CNA/ PRN August 2014 to
September 2019
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Pruit Health of Monroe
Monroe NC
CNA/ PRN August 2018 to
December 2018
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Magnolia Manor of Rock Hill
Rock Hill SC
CNA/ PRN August 2017 to
September 2019
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
University Place Nursing and Rehab Center
CNA/PRN August 2014 to
September 2018
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
BRIAN CENTER SHAMROCK
CNA November 2012 to
September 2014
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Peak Resources Nursing and Rehab
CNA August 2012 to
November 2014
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Hunter Woods Nursing and Rehab Center
CNA November 2007 to
February 2012
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Heavenly Home care
CAN/PRN August 2007 to
October 2007
Skills:
Patient care, Working Directly under a registered nurse as nurse tech
Glucose checks, Peri care, documentation, Assist with ADL
Volunteer Activities/Awards
Nominated for CSO Student of the year for Kittrell Job corps 2007
Nominated for Employee of the month for Novant Health 2020
Currently serve at Nikao church as Nikao kids Sunday school Teacher
Sister-Hood RMA nonprofit Organization group 2025
Contact this candidate