Program Manager IT Service Delivery Expert

Patricia Monica Ojeda

*.******.*****@*****.*** Ft Lauderdale, 33312 786-***-****

Project/Program Manager PMO Strategist Trusted advisor in IT & AI

Transforming Complexity into Success Aligning Strategy with Execution

Professional Summary

Strategic Project & Program Leader consultant with 20+ years of experience transforming enterprise vision into results through PMO leadership, Governance, digital transformation, and Agile delivery. Skilled at guiding cross-functional engineering and business teams across IT, marketing, and operations, from SaaS platforms to hardware integration. Recognized for aligning strategy with execution, building governance frameworks, and leading initiatives exceeding $1M with precision in scope, budget, and timelines.

Adept at leveraging Agile, Safe, and hybrid methodologies to optimize delivery, while applying AI and data-driven insights to streamline workflows and enhance decision-making. Trusted advisor to executives and stakeholders, with a proven ability to balance innovation with operational excellence, mitigate risks, and create scalable delivery models. Known for fostering collaboration, resilience, and continuous improvement to ensure sustainable business outcomes.

Core Competencies

Program & Project Management: Agile (Scrum, SAFe, Kanban), Waterfall, Hybrid Methodologies, PMBOK, IT Integration.

PMO Leadership: Governance, Maturity Assessments, Process Optimization, KPI Development

Stakeholder Engagement: C-Suite Collaboration, Vendor Management, Change Management

Risk & Compliance: IT Governance, ISO 27001, ITIL, Risk Mitigation Strategies

Financial Acumen: Budgeting, ROI Analysis, Resource Allocation, TCO

CRM/ERP: Quantum, SAP, ZOHO CRM, Oracle NetSuite, Microsoft Dynamics 365, ERP Transformation (Finance, HR, Procurement), M&A integration.

AI Integration & Automation: AI Agents, Certified Prompt Engineering, Generative AI in Project Workflows and Release Management.

Emerging Tech & AI: ChatGPT, Claude, Midjourney, Prompt Engineering Tools, LangChain.

Digital Transformation: SaaS/PaaS Implementations, Cloud Migrations, System Integrations

Data & Analytics: BI Dashboards, Power BI, SQL, Prompt Engineering, AI-Driven Decision Making

Innovation Leadership: Product Ownership, Agile Roadmaps, Customer-Centric Solutions

Tools & Platforms: Jira, Azure DevOps, MS Project, AWS, VMWare, Smartsheet, Monday.com, SharePoint, Confluence, IBM mid and mainframe.

Professional Experience

Senior Program/Project Manager Consultant Agile Coach

Stealth Mode Startup (Fintech industry) – Hybrid Feb 2025 – August 2025

Architected scalable operational frameworks, reducing process inefficiencies through strategic business planning and Agile governance.

Advised on go-to-market strategies, driving stakeholder alignment and improving market positioning for a high-growth startup.

Conducted technical assessments of tools and integrations, evaluating compliance, capabilities, and platform readiness.

Performed vendor research and due diligence for emerging technologies and AI systems.

Analyzed solution capabilities to validate alignment with operational and regulatory requirements.

Exploring applications of AI agents and generative prompts to support knowledge management, stakeholder engagement, automation of recurring project tasks, and Payment systems.

Senior Project Manager Consultant Fractional PMO Leader

Root Capital – Remote Aug 2024 – Dec 2024

Designed and delivered advanced project management workshops, boosting team efficiency by 30% through enhanced scoping, scheduling, and risk management practices.

Mentored emerging leaders, fostering a culture of accountability and improving project predictability by 20%.

Partnered with C-suite to integrate Agile principles into training programs, driving enterprise-wide adoption of best practices.

Senior IT Project Manager

Unical Aviation Inc. (via Sherlock Technology Staffing) – Remote Sep 2023 – Aug 2024

Assessed technical platforms during system upgrades, reviewing vendor documentation, risk factors, and integration requirements.

Managed sprint cycles and project delivery milestones across cross-functional teams, including technical leads. Drafted and managed executive communications, post-meeting recaps, and cross-departmental alignment notes for ongoing program governance.

Oversaw ERP system upgrades supporting finance and procurement operations, ensuring continuity during migration and improved interdepartmental reporting accuracy by 15%.

Facilitated cross-departmental alignment, reducing miscommunication by 25% through outcome-focused governance meetings.

Migrated legacy platforms with zero critical data loss during cutover.

Senior Management Consultant PMO Strategy & Implementation

PMO Business – Fort Lauderdale, FL Jul 2016 – Aug 2023

Led enterprise-wide PMO transformations, improving delivery timelines by 20% through Agile and hybrid methodologies.

Led vendor selection processes including research, comparison, RFP evaluation, risk scoring, and recommendation reports.

Conducted due diligence for SaaS, PaaS, and communication tools to assess capability, security posture, and organizational fit.

Delivered structured executive summaries detailing findings, gaps, and recommended next steps

Conducted maturity assessments for 10+ organizations, implementing tailored strategies that elevated PMO efficiency by 30%.

Managed stakeholder relationships with C-level executives, driving 95% leadership buy-in for process improvements.

Delivered ‘Mastering the PMO’ training at industry conferences, empowering 500+ professionals with actionable governance frameworks.

Oversaw system integrations (SaaS/PaaS), reducing deployment times by 25% and ensuring seamless operations.

Senior Program Manager Change Management & Governance

Kaden Consulting Inc. – Fort Lauderdale, FL Jan 2010 – May 2016

Conducted research and evaluation of third-party tools as part of governance and change initiatives.

Analyzed compliance risks and documented mitigation strategies. Implemented change management frameworks, achieving 90% adoption of new tools and processes across teams.

Facilitated stakeholder workshops, improving cross-functional collaboration and aligning projects with business objectives.

Enhanced PMO reporting with Power BI dashboards, providing real-time insights that improved decision-making by 15%.

LATAM Engagement Manager SAM Project Governance

Microsoft (Vendor Companies) – Fort Lauderdale, FL Jul 2007 – Dec 2009

Led a team to exceed $40M revenue targets, achieving 12% YoY growth through strategic program management.

Boosted licensing revenue by 18% by deploying innovative sales training for Microsoft partners.

Performed technical and operational due diligence for licensing, usage monitoring, and vendor performance.

Reviewed partner compliance and communication workflows to mitigate regulatory risk. Drove 45% growth in co-marketing initiatives by fostering collaboration with key vendors and agencies.

Education

Bachelor of Science in Information Technology

MUPIM (Mutualidad del Personal de Intendencias Militares) – Buenos Aires, Argentina

Certifications

Certified ScrumMaster (CSM) – Scrum Alliance

Certified Scrum Product Owner (CSPO) – Scrum Alliance

ITIL Fundamentals & ISO 27001 Certified Auditor

Design Thinking for Innovation – University of Virginia

Certified Agile Leader (SAFe 6.0) – In Progress

Lean Six Sigma Green Belt – In Progress

Prosci Change Management – (In Progress/Planning)

Past certifications

Project Management Professional (PMP) – (20 Years Active)

Certified Information Systems Auditor (CISA) – (15 Years Active)

Technology & Tools

Project Management: Jira, Azure DevOps, MS Project, Smartsheet, Trello

PMO Frameworks: Agile, SAFe, Waterfall, PMBOK, Kanban

Business Intelligence: Power BI, SQL, Tableau, IBM tools

Collaboration: Microsoft Teams, SharePoint, Confluence

Cloud Platforms: AWS, Azure, Google Cloud

Key Achievements

Pioneered the use of AI prompts for generating strategic communications and decision support materials, accelerating stakeholder alignment processes.

Delivered $1M+ IT programs with 100% on-time and on-budget performance.

Improved enterprise PMO maturity by 30% through tailored assessments and governance frameworks.

Reduced project delivery timelines by 20% via adopting agile and hybrid methodologies.

Trained 500+ professionals in PMO best practices, enhancing industry-wide project management standards, Technology applications, Marketing and Operations.

Languages

English: Fluent

Spanish: Native

Contact this candidate