Project Manager II Customer Projects, Comcast
Resume:
Subject resume
To: [JANICE EMERY <*********@*******.***>]
From Emery, Janice <************@*******.***>
Date: Tue, Oct 21, 2025 at 11:44 AM
Job History
Project Manager 2, Certified
Comcast January 2022 - Present 3 years 9 months Virtual
- Manage the evolvement of Comcast Business customer projects.
-- Maintain records of 50+ projects, engage multiple departments for updates.
- Contact customers on regular cadence to provide updates on their projects.
- Ensure that there are minimal issues throughout the lifetime of the project and completion.
Enterprise Customer Care, Tech 4
Comcast November 2020 - December 2021 1 year 1 month Virtual
- Answered incoming calls from Comcast Business Enterprise customers.
- Performed extensive troubleshooting to assist customers with Business Voice Edge and Ethernet services.
- Assisted customers with billing questions.
- Routed customers appropriately to other departments if required. Business Services Support Professional
Comcast Cable October 2019 November 2020 1 year 1 month Hudson New Comcast Cable October 2019 - November 2020 1 year 1 month Hudson, New Hampshire and Virtual
Answered incoming calls through Avaya system.
Resolved customer inquiries about billing.
Used multiple systems simultaneously.
Member Services Representative
Align Credit Union August 2018 - October 2019 1 year 1 month Haverhill MA I assisted members with opening accounts as well as processed personal and auto loans.
· In addition, I also assisted the management team with member records.
-Maintained a procedure data base though SharePoint for our employees. Senior Analyst
Verizon Operations January 2015 - January 2018 3 years Lowell MA
- Managed the volumes associated with our wholesale circuits to be migrated from copper to fiber services.
- Researching and following through to a resolution to optimize the migrations
- Maintained accurate records to keep track of the volumes and waves related to the wholesale circuits.
- Continually update and track project statuses which will be very valuable as volumes increase.
- Guided and instructed the team on the use of our application, Work Flow Manager.
- Keeping consistency with the program and for successful migrations by calls with our NT Project Management teams to review, manage and answer questions.
· Mentored people who came to the team to work on Wholesale communications. Senior Analyst
Network Transformation, Verizon Communications January 2014 - January 2015 1 year Lowell MA
- Pivotal in the development of the migration process for customers in designated wire centers that are being transferred from the copper network to fiber service.
- Coordinated the communication efforts of the team. This included data of our CLEC customers.
- Cross-functionally partnered with many teams outside of our Network Transformation group that were needed to be successful with the program.
- Program/Project Management
A dedicated professional with extensive experience as a Senior Analyst and in Project Management. Known for
knowledge of the Wholesale process, partner management, and workflow management. Expertise in Excel, Word, and PowerPoint. Knowledge in PeopleSoft as well as various billing systems. SQL knowledge. Ability to collaborate data pull requests and export. Consultant Financial
Verizon Communications January 2010 - January 2014 4 years Andover MA
- Managed N&T Capital · Track CV expenditures and revenue.
- Culminated records and analysis to provide to upper management.
- Maintained the organizations PC refresh project. Directory Assistance Operator
Directory Assistance Operator
Corporate Finance SPB Verizon January 2006 - January 2010 4 years Manchester NH
· Provided variance analysis
· Tracked and transferred data within N&T and transfers out to other Billing Unit’s
· Provided Business Case Analysis
· Assist with Best View forecasting
· Participated in upcoming year business case processes in PULSE, Supervisor Special Projects Billing and Credit/Collections
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