Data Entry - Remote Support Specialist Candidate

Jordan Cappello

New York, NY • 646-***-**** • *********.**@*****.***

Professional Summary

Dedicated and personable sales professional with extensive experience in retail, customer service, and team support. Skilled in building strong customer relationships, driving sales, and maintaining organized and efficient store operations. Experience

NIU Technologies — Lead Mechanic

New York, NY Mar 2022 – June 2024

● Provided sales and product support for e-mobility devices

● Efficiently unloaded truck in a team setting, pushing all unloaded merchandise to the sales floor to ensure store was stocked to capacity while utilizing time management

● Fulfilled multiple positions as necessary to ensure the success of the store, from packing orders to managing the store

● Knowledgeable on all products to ensure the customer was provided adequate information on their purchases

● Front-facing customer service as well as email and call support

● Coordinated weekly team meetings to better support performance levels

● Communicated technical information to customers

● Held a lead role in physical inventory stock

Citi Bike (Motivate) — Team Lead

New York, NY Oct 2019 – Mar 2020

● Provided front-facing customer service in high traffic areas across Manhattan

● Supervised and trained new team members

● Worked closely with management team to better provide support for city-wide team

● Provided constructive feedback and led onboarding sessions Citi Bike (Motivate) — Valet Attendant

New York, NY Jun 2017 – Oct 2019

● Delivered friendly, knowledgeable customer support

● Promoted service and responded to inquiries and concerns Belief NYC — Senior Sales Associate

Queens, NY June 2016 – Jun 2017

● Responsible for sales, customer service, and merchandising

● Assisted customers with product selection and purchases via phone or in person

● Managed sales transactions and opened/closed store independently Belief NYC — Sales Associate

Queens, NY Apr 2015 – Jun 2016

● Responsible for meeting and exceeding individual sales goals

● Assisted customers with product selection and purchases

● Maintained inventory, restocked shelves, and ensured store cleanliness Education

Borough of Manhattan Community College

Music Education 2016 – 2021

Skills

Customer Experience & Satisfaction Sales Support Issue Resolution Communication Customer Service & Communication, Retail Sales & Product Knowledge Inventory Management POS Systems & Transactions Team Collaboration Training & Onboarding

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