Office Operations and Administrative Leader

Dea'dra Dee Decker

Remote Customer Support • Evening & Night Shift Availability

Professional Summary

Dependable, detail-oriented customer service professional with 10+ years’ experience in front-desk administration, client support, scheduling, and office operations. Strong written communication skills with the ability to type 56 WPM, multitask in fast-paced environments, and resolve issues independently. Experienced in managing high-volume inquiries through chat, email, and in-person interactions. Recognized for calm problem-solving, professionalism, and maintaining positive customer relationships. Seeking a remote evening or night-shift role providing chat-based support and reliable service.

Core Skills

• Live Chat & Email Support

• Strong Written Communication

• Fast & Accurate Typing (56 WPM)

• Customer Service & Relationship Building

• Multitasking & Prioritization

• Remote-Work Tools (CRM, scheduling, digital file management)

• Problem-Solving & De-escalation

• Office Administration & Data Entry

• Schedule & Calendar Management

• Inventory & Vendor Coordination

• Dependable, Self-Directed, Detail-Oriented

• Flexible & Adaptable in High-Volume Settings

Professional Experience

Office Manager

Palm Beach & Broward Building Maintenance – West Palm Beach, FL (04/2023 – Current)

• Managed daily office operations, schedules, and communications across multiple departments.

• Handled high-volume inquiries via email, messaging, and internal systems.

• Maintained digital and physical filing systems.

• Generated reports, updated databases, and processed accounts.

• Coordinated vendor and contractor relationships.

• Oversaw inventory, ordering, and shipment receiving.

• Exercised independent judgment to troubleshoot issues. Front Desk Administrator

Massage Envy – Boca Raton, FL (12/2021 – 03/2023)

• Delivered customer support through in-person, phone, and digital messaging.

• Managed bookings, membership records, and payments through CRM systems.

• Maintained accurate customer profiles and communication logs.

• Reported facility issues and coordinated resolutions.

• Supported payroll, scheduling, and personnel management. Sales Representative

Dizzy Rock – Delray Beach, FL (09/2016 – 10/2021)

• Built customer relationships and guided purchases.

• Used digital messaging for client follow-ups and retention.

• Trained new employees in service, sales, and operations.

• Resolved customer issues and increased satisfaction ratings.

• Supported inventory, merchandising, and store accuracy. Front Desk Receptionist

V/O MedSpa – Delray Beach, FL (07/2010 – 08/2016)

• Greeted customers and managed check-ins.

• Handled high-volume inquiries and appointment scheduling.

• Maintained confidentiality and accurate records.

• Coordinated with providers and resolved customer concerns.

• Trained team members on communication and service standards. Education

Emergency Medical Technician (EMT)

Emergency Medical Technology – 06/2019

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