Remote Customer Support & Admin Pro with 9 Years

Kenyatte Johnson

St. Louis, MO 618-***-**** ********.*********@*****.***

Open to Remote Opportunities

Professional Summary

Customer Service and Administrative Professional with 9 years of experience providing exceptional client support both in-person and remotely. Skilled in managing communications, coordinating tasks, and solving problems with empathy and efficiency. Highly organized, self-motivated, and adaptable to virtual environments. Recognized as a dependable team player and strong communicator. Core Competencies

Remote Customer Support & Communication • Virtual Office Administration • CRM & Data Entry • Time Management & Organization • Conflict Resolution & Problem Solving • Appointment Scheduling & Calendar Management • Email, Chat & Phone Support • Payment Processing & Reporting Remote Tools & Technical Skills

Microsoft Teams • Google Workspace • Zoom • Slack • Microsoft Office Suite • Data Entry Systems • CRM Platforms (HubSpot, Salesforce)

Professional Experience

Ox Car Care — Sales Representative

December 2024 – Present (Remote & On-Site)

• Present and explain warranty products to potential clients through phone and online consultations.

• Consistently close sales and meet performance goals.

• Build strong client relationships and trust through professional and empathetic communication. BJC Goldfarb School of Nursing — Marketing Assistant January 2023 – November 2024 St. Louis, MO

• Coordinated marketing events and virtual outreach campaigns.

• Managed communication with external partners and clients via email and video conferencing.

• Performed administrative tasks, data entry, and analytics to support marketing initiatives. Open Hands — Front Desk Receptionist

January 2021 – December 2022 Virginia Beach, VA

• Provided exceptional customer service via phone, email, and in-person interactions.

• Managed filing, record-keeping, and digital scheduling.

• Handled incoming mail, checks, and calls with accuracy and professionalism. LEI Home Enhancements — Lead Recruiter

April 2019 – November 2020 Virginia Beach, VA

• Developed and executed recruiting strategies to attract qualified candidates.

• Conducted phone and virtual interviews to ensure candidate fit.

• Supported new-hire onboarding and ensured a positive employee experience. Ponce Health Sciences University — Front Desk Assistant August 2017 – February 2019 St. Louis, MO

• Scheduled and confirmed appointments for clients and staff.

• Directed company calls and managed deliveries and correspondence.

• Provided administrative support and ensured an organized, welcoming environment. Education

Mascoutah Community High School — Graduated May 2018 Professional Development

Google Customer Support Professional Certificate (in progress) Remote Work Foundations – LinkedIn Learning

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