Versatile Administrative Professional with Customer Focus

TISNYA BROWN

Brooklyn, NY • 347-***-**** • ***********@*****.***

Professional Summary

Organized and customer-focused professional with 4+ years of experience in administrative support, front-desk operations, and client services. Skilled at managing schedules, processing transactions, and resolving issues in fast-paced environments. Recognized for strong communication, problem-solving, and team collaboration. Seeking to contribute expertise to a dynamic office, hospitality, or retail management team.

Core Skills

Customer Service & Client Relations

Office Administration & Scheduling

Front Desk & Reception Management

Problem-Solving & Conflict Resolution

Team Collaboration & Communication

Time Management & Organization

Professional Experience

Substitute Paraprofessional – New York City Department of Education, Brooklyn, NY

March 2023 – June 2025

Assisted with daily operational needs, ensuring smooth classroom and administrative functions.

Managed schedules, maintained records, and coordinated activities to support staff and students.

Communicated effectively with teachers, administrators, and parents to share updates and resolve concerns.

Maintained order and addressed challenges quickly, demonstrating strong problem-solving skills.

Receptionist – Mi Montuno Tailor Shop, Brooklyn, NY

July 2019 – August 2023

Managed incoming calls, scheduled appointments, and addressed customer inquiries.

Maintained a welcoming front-desk environment, improving customer satisfaction.

Processed payments and ensured accurate transaction records.

Administrative & Program Support – Flatbush Development Corporation, Brooklyn, NY

December 2021 – August 2022

Coordinated daily operations and managed schedules for staff and events.

Assisted in organizing community events and programs.

Ensured adherence to operational procedures and safety guidelines.

Customer Support Assistant – Summer Youth Employment Program, Brooklyn, NY

July 2019 – August 2019

Provided operational and scheduling support for programs.

Assisted staff in planning events and managing participant communications.

Peer Mentor & Tutor – Big Sister Peer Tutoring Program, Brooklyn, NY

November 2018 – May 2019

Offered academic support and mentorship to peers.

Built positive relationships that encouraged participation and success.

Education

Kingsborough Community College – Brooklyn, NY (Aug 2023 – Present)

Midwood High School – Brooklyn, NY (Diploma, June 2020)

Certifications

First Aid Certified

CPR Certified

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