Remote Clinical Data Entry Specialist Candidate Starla

Summary

Dedicated and reliable Work From Home Call Center Agent with over 5 years of experience delivering exceptional customer support in fast-paced remote environments. Skilled in handling high-volume inbound and outbound calls, resolving customer inquiries, and providing technical assistance with professionalism and empathy. Adept at relationship management, multitasking, and using CRM tools to track and resolve issues efficiently. Recognized for strong communication skills, problem-solving abilities, and consistent achievement of performance metrics. Committed to creating positive customer experiences while maintaining productivity and accuracy in a remote setting. Experience

Call Center Agent

LiveOps Independent • Albuquerque, NM

08/2022 - 02/2024

answered incoming calls in a fast paste environment while helping customers with questions and concernes. Used multiple computer software programs at the same time as well as useing duel multiple computer screens. all while building long term relationships with clients. Always giving the best customer service at all times. Call Center Customer Service Representative

nexrep • Albuquerque, NM

06/2020 - 01/2022

Managed a high volume of incoming calls in a fast-paced environment. Helped customers troubleshoot software issues and guided them through the process from start to finish to resolve software issues. Answered customer questions and concerns. Used multiple screens and multiple computer software programs at the same time all the while giving customers the best service and building long term relationships. Remote Technical Support Representative

remote Turbo Tax • Albuquerque, NM

01/2018 - 05/2019

Helped customers troubleshoot Intuit software and guided them till the issues were resolved. Answered incoming calls. Managed multiple software programs at the same time. Used multiple monitors. Defused situations with upset, frustrated customers.

Skills

Reliable, Relationship Management, Multi-Tasker, Responsible, Empathetic, Outgoing, Problem Solver, Computer Literate

Education

Basic studies

Penn Foster • Albuquerque, NM

07/2024

Graduated with high honors

Starla Hunter

****************@*****.*** / 505-***-**** / Albuquerque, NM