Versatile Hospitality and Sales Professional with Remote Experience

WORK EXPERIENCE:

Small Business Gross Alliance (SBGA): 01/17/2025-10/19/2025

Remote, work from home based position where we are required to collect our clientele based off our outreach to different clients in different regions of the country. By reaching out to the direct Owners of the businesses that we know and also by reaching out and finding our own new call list of business owners to call and connect with them start a new relationship with and potentially gain there business. This is a at home over the phone sales based commission job.

Premium Retail Mobile Services: 01/14/2024-01/05/2025

Third party cellular company at every Walmart store in Houston, Texas where we sold and up sold the latest and the newest devices and gadgets for the upcoming season of new phones yet to be released. T-Mobile, AT&T, Cricket, Verizon, Boost mobile we Changed plans, sold devices and up graded new phones with a commission and based pay structure.

Texas Retail Property Development:

01/10/2024 - 01/05/2025

A work from home position where we call from a list of local real estate owners in hopes of signing a deal of partnership in investment into other real estate within the region. My job was to collect the clientele to sign the Non-disclosure agreements to move forward with the process.

Extended Stay America: GSR Front Desk/Night Auditor/Management:

06/21/2023- 12/26/2023:

As a GSR I Check in and check out guest. Balanced out the “Guest balance due” for tenets. Tend to vacant rooms and occupied guest request. Keep front desk area clean tidy and stocked up, very organized. Greet customers and handle any new request from incoming guest. Made all house keeping boards and followed up with any needs they needed for their shift. Posted the weekly schedule on the board every starting week. Made sure all my daily tasks were done for the day and prepared any needs for the next following shift.

Best Western Plus Hotel: Front Desk Attendant/ Night Auditor 12/29/2022-6/19/2023 As a Front Desk Attendant I Checked in and checked out guest. Balanced out the balances owed and due. Handled late check outs and managed them in the system. Handled cash deposits paid inside and over debit and or credit cards by the customer prior to checking them in. Made breakfast for guest and kept a clean area, very sanitized. Tend to vacant rooms and occupied guest request. Keep front desk area clean tidy and stocked up, very organized. Greet customers and handle any new request from incoming guest. Made sure all my daily tasks were done for the day and prepared any needs for the next following shift.

Prime Communications:

Call Center Manager Sales Manger: 09.2021- 12/20/2022

An office environment, where we bring in direct sales as AT&T’s number one Authorized Dealer. The job required me to convert incoming calls of potential leads for the APPLE, SAMSUNG, LG, ETC. products. As a sales manager for the company for a year I was bringing in over 250 sales a month and managing over 30 employees to drive the same quotas in sales leadership. Helping them in there training and teaching them good sales leadership with skills to create more revenue. I remained the Top Seller for the duration of my contract there. Bringing in close to 2,000 sales during my contract. I also trained and looked over other top salesman’s in the call center and office administration environment. Helping and leading other employees to drive major Sales. Fast paced and steady space for sales Representatives.

Logan farm: Manager/Call Center Call Center Manager Representative/Sales:10.2020-9.2021

Make sure all our books and sales quotas are Met each day. Manage employees to close there books and drive to exceed excellence for the Clients to insure they are purchasing there items and make sure sales needs are met at a high call volume. Fast paced yet assertive environment. Friendly customer service. Office setting, desk job. Sales associate

Star Furniture: Manager/ Call Center Manager 12.2019-10.2020

Call center environment, manager over back end reps. Answer call for customers in need of help for their Purchased furniture. Training, teaching and High volume calls. Customers service representative. Sales leads. Multitask from Office work to call center practices. Independent working.

Khols: Assistant Manager Floor Sales. 09.2018-01.2020

As a Kohl’s Assistant Manager I was in charge of insuring operational managing of associates, as well as overseeing merchandising and customer service to incoming customers to bring in sales and profits for the company. The daily things to do included training the staff about the company policies and procedures, managing daily tasks like freight processing, directing sales floor for replenishment, and maintaining visual standards of the floor for the customers experience. The role also focuses on supporting the store’s overall success by achieving performance metrics and safety operational policies for the company.

Loris Gifts at Hermann Memorial hospital:

Assistant manager 06.2017-09.2018

Lead of 11 employees. Tend to customers needs. Make sure sales goals are made. Carry out supervisor instruction. Up sale, create sale leads. Unpack product from store buyers. Tend to cashier and floor merchandising. Multitask retail and customer service.

JCPenney, Rosenberg, TX, Assistant Manager Customer Service Rep. 07.2015– 5.2017

Provide exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies. Solicit incoming customers to sign up for credit accounts to help reach company quota. Ensuring customer satisfaction

Shasta, Sugarland, TX Assistant Manager and Fashion Advisor. 04.2014 – 06.2015 Advise customers and clients in making fashion decisions. They make recommendations on individual pieces, entire outfits, color palettes, styles and fabrics. This involves listening to the customer’s needs and understanding each individual client in order to personalize and tailor suggestions to the client’s aesthetic preferences and personal style, body type, price range and the occasion for which the customer is dressing. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Ross Dress for Less, Team Lead Sales Representative Round Rock, TX Customer Service Rep. 03.2012 – 05.2014

Greeting and providing excellent customer service to everyday customers. Up- Selling merchandise Also assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies. Ensuring customer satisfaction.

Short Stop Burgers, Round Rock, TX Customer Service Rep. Cashier, Cook. 10.2010 – 02.2013

Prepare fast, hot, food: sandwiches, eggs, fries, burgers and other similar food. Working as quickly as possible with friendly service to hungry customers. Cashing out there totals while providing excellent customer service. Insuring all customers are out as fast as possible with high satisfaction.

EDUCATION

Stony Point High School

Received high school diploma under distinguished program.

01.2010 – 05.2012

B.A in Music/Theatre

Prairie View A&M University

Received credit towards B.A in Music/Theatre 08.2012- 05.2015

B.A in Business/Marketing

Post University

Received Credits towards B.A in Business/Marketing 2023-Present

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