IT Infrastructure & Security Manager

N. TODD MESSENGER

****.*********@******.*** 215-***-**** 1350 Woodbourne Rd. Apt. D60 Levittown, PA 19057

Summary

Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 10 years of related experience.

Skills

PC and LAN support

Remote software installation and troubleshooting

Windows 95/98/2000/XP/XP Pro/NT

Equipment procurement

AWS Cloud Infrastructure design, build, and maintenance

Virtual server support and monitoring

Network systems monitoring

Information Security

Network Administration

Technical leadership

Experience

IT Manager Heubach Group 04/2022 - Current

Spearheaded network design, administration, and maintenance for enhanced performance and security

Boosted communication efficiency through proficient management of telephone systems.

Implemented systemic replacements, bolstering system reliability.

Procured and installed hardware and software.

Managed maintenance contracts for network, phone systems, and peripheral devices, ensuring seamless operations.

Managed critical IT projects ensuring precision in execution and deployment.

Sr. System Admin / Tech 3 Framebridge 07/2021 - 04/2022

Responsible for AWS Cloud Infrastructure design, build, and maintenance

Ensured seamless server monitoring and support via vSphere.

Implemented and managed backups using Veeam.

Elevated network uptime by meticulous monitoring and maintenance of Cisco Systems.

Technical Support Analyst Bonduelle / BFA 10/2019 - 07/2021

Provided comprehensive PC and LAN support, including setup and troubleshooting.

Assisted Service Desk and Infrastructure teams with advanced PC and LAN issues.

Managed PBX, voicemail, and telecommunication systems, ensuring seamless communication.

Offered end-to-end tech support across Manufacturing, Warehouse, and Engineering departments.

Implemented business process changes with hands-on technical support.

IT Support Specialist Inperium Management Services 03/2018 - 10/2019

Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

Provide information systems technical support for routine issues.

Set up and install peripherals such as printers, monitors, and AV equipment.

Create new accounts on either 365 or Active Directory and MS Exchange servers.

Put Printers and Scanners onto the network at each site.

I imaged Desktops and Laptops and ensured that use DHCP settings, and if needed a static IP address then the correct DNS was used.

Technical Support Specialist Printmail Solutions 02/2016 - 03/2018

Perform customer inquiry handling, research, investigation, escalation and resolution duties via phone call and email.

Record, track, and document the ticket request problem-solving process, including all successful decisions made and actions taken through to the final resolution.

Interface with customer and internal teams to effectively manage the client installation schedule and provide outstanding customer experience.

Perform remote software installation and troubleshooting on customers' systems.

Education and Training

Linn-Benton Community College

Associate in Science (AS) in Computer Networking

GPA: 3.0

Certifications

AWS Cloud Practitioner

AWS Solutions Architect - Associate

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