IT Support & Data Analytics Specialist

CURRICULUM VITAE

Name: MUHUMUZA KHALID

Nationality: Ugandan

Date of Birth: 22.05.1995

Gender: Male

Email Address: ****************@*****.***

Contact: +256*********

PROFESSIONAL SUMMARY

IT Support Specialist with over 4 years of experience in GPS tracking system management, IT support and data analysis. Skilled in monitoring and maintaining tracking software, troubleshooting system failures, ensuring data security, training users, some knowledge on IOT Sims usage, knowledge with excel/power BI. KEY SKILLS & COMPETENCIES

● GPS Tracking System Management

● IT Support & Troubleshooting

● System Monitoring & Maintenance

● Data Analysis & Reporting

● Technical Training & User Support

● Hardware & Software Maintenance

● Incident Management & Resolution

● Cyber security Awareness

● Strong Analytical & Problem-Solving Skills

● Excellent Communication & Teamwork

ACADEMIC QUALIFICATIONS

2025 UTAMU University, Kampala, Uganda - Bachelor of information systems ”on going” 2019 ISBAT University, Kampala, Uganda - Certificate in Information Technology 2017 West Villa Secondary School, Fort Portal, Uganda - UACE 2014 Mbogo mixed secondary School, Kawanda, Uganda - UCE 2010 Kasese Muslim Primary School, Fort Portal, Uganda - PLE ADDITIONAL CERTIFICATIONS

● IoT Certification – ISBAT University

● Big Data Certification – ISBAT University

● Data Literacy Certification – Coursera (University of Copenhagen) WORK EXPERIENCE

Boda Boda Banja Ltd (January2022–September2025)

GPS Tracking System Technician/ IT Support

SIM & Tracker Validation; Conduct audits on newly installed and uninstalled trackers to confirm accurate SIM pairing. Verify all SIM-to-tracker pairing records in the system before and after installation.

Data Reconciliation; Review and update legacy records to resolve unpaired or mismatched SIM cards.

Maintain a tracker-SIM reconciliation report for internal and external audit purposes.

Process Compliance Monitoring; Monitor technician compliance with SIM card handling and pairing procedures.

Report incidents of SIM swaps or unrecorded changes at installation points.

Deactivation and Reallocation Management; Validate and approve all SIM deactivation requests sent to service providers.

Ensure deactivated SIMs are removed from active tracker records.

Reporting & Analytics; Provide weekly and monthly reports on pairing accuracy, unpaired SIM counts, and corrective actions.

Stakeholder Coordination; Liaise with technicians, stock managers, and service providers to resolve pairing and deactivation issues. Glovo Uganda (October2021–January2022)

Partner Excellence – IT Support

● Provided technical support for partners using the Glovo tracking platform.

● Collected and analyzed operational data to enhance system performance.

● Conducted training sessions on app usage, troubleshooting and reporting. Glovo Uganda (June2021–October2021)

Shift Operations – IT Support

● Monitored tracking and delivery systems, ensuring seamless operations.

● Managed real-t me data analysis and report ng to improve system efficiency. Provided hardware and software maintenance support. Kandopix Uganda Limited (October2018–December2018) Data Entrant – Uganda National Examinations Board (UNEB)

● Managed data entry and analysis for national examination records.

● Ensured accuracy and security of sensitive information.

● Maintained IT equipment, including printers and scanning systems. LANGUAGES

● English – Fluent (Speaking, Reading, Writing)

● Luganda – Fluent (Speaking, Reading, Writing)

● Swahili – Conversational (Speaking)

● Rutoro – Conversational (Speaking)

REFEREES

1. Mr. Ameer Sheikh

Administrator - IT & Tracking, Boda Boda Banja Ltd Phone: +256********* / +256*********

2. Zubeda Aisha

Principal Assistant Secretary, Parliament of Uganda Phone: +256********* / +256*********

Email: *********@*****.***

3. Mr.saurab jain

General manager boda boda credit ltd

Phone: +256-***-******

Contact this candidate