Community-Focused Leader with De-Escalation Skills
Resume:
Celia Gomez
Gurnee, IL *****
celestiagomez03@
gmail.com
EXPERIENCE
Target, Highland Park — Service and Engagement Team Lead May 2025 - Current
Foster a positive, inclusive team culture that supports individual development and team collaboration.
Act as primary contact during store events, promotional periods, and high volume traffic days. Starbucks, Northbrook — Shift Supervisor
August 2019 - May 2025
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees. While applying security, safety and loss prevention strategies
Libertyville Police Department, Libertyville — Community Service Officer
March 2024 - September 2024
Enhanced community safety by conducting regular foot and vehicle patrols. Assisted in reducing neighborhood crime rates by establishing strong relationships with residents and local businesses.
Supported law enforcement officers in emergency situations, providing timely and accurate information for decision making.
EDUCATION
Vernon Hills High School, Vernon Hills — High School Diploma August 2017 - May 2021
College of Lake County, Grayslake — Associates of Arts: Criminology Expected in December 2026
SKILLS
Conflict Resolution
and Deescalation
Integrity Driven
Adaptability
Community-Orient
ed
Communication
Certifications
Certified Nursing
Assistant IDPH -
Current
P.O.W.E.R Certified
- Current
LANGUAGES
Fully Professional
Spanish
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