Wireless Telecom Delivery and Network Coordination Specialist

Greg D. Wolfe

Duluth, Georgia ■ 404-***-**** ■ *********@*****.***

LETTER OF INTEREST

SEEKING A RESPONSIBLE WIRELESS OR WIRELINE TELECOM ASSIGNMENT:

Business Technical Support – T mobile January 2021 to Present

Building upon the experience and background of my career, I am actively seeking a responsible high level Wireless Communication Services Delivery, Network Infrastructure / Systems Coordinating assignment with your organization, primarily assisting corporate customers.

To assist you in your decision-making, I have enclosed a copy of my technical credentials. It illustrates my extensive experience in the areas of general telecommunications, advisement, investigations / problem-solving, related IT infrastructure / new system implementations, operational workflow scheduling, and more.

Some of the characteristics I have been valued for and now offer to this position include:

Maturity, honesty, and eagerness to take on new challenges

Efficiency, reliability and accuracy

Adaptability in coordinating daily work activities

Effectively make sound judgments and decisions

Valuable oral and written communication abilities

Ability to interact successfully and respectfully with diverse populations

A friendly and steady demeanor

The other elements I bring to your company include: I have been in Telecommunications industry working Business Service For MCI and Air touch Cellular and also working In Sales Support with GTE and working as an Contractor with Concert as an Order Manager for Frame Replay and ATM orders and Contractor with ATT High Speed Service Delivery as an Engineering specialist and an Order Manager and a Contractor for British Telecommunications as a Engineering Specialist and Project Manager in Service Delivery

Please contact me to arrange a time when we can meet to discuss how I can assist you in reaching your goals.

Thank you for your time and consideration of my application.

Greg D. Wolfe

Greg D. Wolfe

Duluth, Georgia ■ 404-***-**** ■ *********@*****.***

OBJECTIVE

Seeking a challenging, highly responsible technical Wireless Communication Services Delivery (or) Related Technical Assignment focused within the work setting options of:

Project Oversight Technical Service Engineering Order Management

Network Implementations Account Investigations Customer Support

Business Technical Support – T Mobile January -2021 to Present

PROFILE SUMMARY

With strong career credentials, I am a highly responsible Technical Support / Network Services Coordinator. With valuable, lengthy experience in network systems delivery, solutions oversight and applications support, I am a skilled professional who has successfully mastered wireless systems.

I have accumulated valuable knowledge and have full confidence in my ability to serve your organization, working primarily with large corporation customers. I am fully prepared for the next challenge.

Valued Characteristics:

Creative / Solutions-Oriented Thinker Collaborative / Strong Team Member

Direct / Effective Communication Skills Establish / Maintain Valuable Work Relationships

Advanced Problem-Solving Abilities Meticulous Decision-Making Aptitude

Structured / Organized / Precise A Skilled Technical Investigator

Note: Often, my jobs have been contract-based. Many of these assignments have been shorter terms.

CORE COMPETENCIES

Wireless Communication Technical Expert IT Communications Networks

Technical Service Delivery / Voice – Data Systems Migration / Troubleshooting / Resolution

Software and Hardware Installations Hardware / Tablet, Desktop, Laptop, Cellular Systems

Customer Interaction / Service Knowledge: Apple, Samsung, Motorola, etc.

PROFESSIONAL EXPERIENCE

T-Mobile US, Inc. 2021 to Present

Atlanta, GA

BUSINESS TECHNICAL SUPPORT SPECIALIST 2022 to Present

Assist a variety of companies and municipalities in service delivery, implementing new account deliveries and / or solving existing wireless connectivity interests

Open work order tickets and escalate to engineers for resolution as needed

WIRELINE TECHNICAL SPECIALIST 2021 to 2022

Utilized system navigation, critical thinking, problem solving and expert troubleshooting abilities to restore services for organizations including, FedEx, UPS, Target and FAA

Continued

PROFESSIONAL EXPERIENCE – Continued Greg D. Wolfe, Page Two

Comcast Corporation, Marietta, GA 2014 to 2021

WORK ORDER MANAGER / TECHNICAL PRODUCT SUPPORT II

Matrix Resources / AT&T Mobility, Atlanta, GA 2009 to 2012

CIRCUIT DESIGN ENGINEER

Design circuits for GSM and UMTS code wireless technologies

British Telecommunications (BT Infonet), Marietta, GA 2006 to 2009

TECHNICAL SERVICE ENGINEER 2009

ORDER MANAGER / PROJECT MANAGER 2006 to 2009

AT&T, Alpharetta, GA 2002 to 2006

PROJECT MANAGER / ENGINEERING SPECIALIST / Contract

Submitted sales account teams’ orders for T45 (T3) and OC3, OC12 services for frame relay, private line, ATM services and complex networks

Earlier assignments included both employee and contractor positions for Concert Communication Services, GTE Communications Corporation and AirTouch Cellular and MCI Telecommunications / Verizon (2006).

QUALIFYING KNOWLEDGE and ABILITIES

Communications Technology: Skilled in the configuration, delivery and validation of technical upgrades to existing / maintenance of enterprise-wide systems, specializing in wireless communication

Services Delivery: Continually interact with new clients to ensure contracted services availability and technical support requirements are met; direct, on-going communication for new customer installations

Daily Operations: Work independently or as part of a team; coordinate all activities according to established duties, task targets and objectives; available to function on-site / remote / hybrid basis and travel nationally as necessary; versatile with respect to new technical tasks and daily duties

Planning and Organization: Interact with team members and clients to develop short- mid- and long-range plans; set goals and implement changes, updates and innovations to achieve client objectives

Continuous Improvement: Anticipatory and resourceful with an aptitude for analyzing and proving wireless installs / connectivity and efficiencies; implement new / improved systems, tools and methods

Analytical Competencies: Study and analyze enterprise network infrastructure, systems, problems, security issues and connectivity to determine needs and establish corresponding goals

Project Management: Handle installation of complex projects and assist new systems migration activities; provide project-specific oversight in the implementation, validation and technical staff / end-user training

Troubleshooting / Problem Solving: Possess strong IT investigative competencies; identify and evaluate situations requiring action plans; make informed decisions to target and effectively resolve needs and issues of concern, solve problems and create positive outcomes

Prioritization: Review, coordinate and revise planned-work to stay on schedule and meet multiple deadlines; very carefully manage my time

Relationships: Collaborate with, escalate to, and utilize contacts / professional relationships with helpdesk personnel and all other enterprise-wide IT partners to construct answers / solutions

Decision-Making: Recognize the complex interrelationship of unit /application activities; understand how decisions made for one unit affect other segments’ abilities and efficiencies

Customer Service Logistics: Responsive to internal / external customer requirements and expectations; proactive with troubleshooting and in the timely delivery of solutions, answers and / or assistance

Training: Provide step-by-step instructions for and train new staff and end-users on appropriate systems

Supervision: Have experience in and can oversee the work of others (option only – not required)

UNIVERSITY EDUCATION

Bachelor of Business Administration, Management

Georgia State University

Have continuously maintained, updated and advanced my knowledge base throughout my career to remain relevant in the ever-changing telecom industry.

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