Team-Driven Customer Service Leader with Multilingual Skills

Lissett Lopez-Diaz

732-***-**** *********@*******.***

Summary

Dependable and energetic team lead with strong experience in retail, food service, and customer support. Skilled in cash handling, shift supervision, and thriving in fast-paced environments. Bilingual

(Spanish/English), tech-savvy, and committed to excellent service. Experience

Cashier Erewhon Market - Los Angeles, CA 04/23 - 04/25

- Provided high-end customer service to a fast-paced, health-conscious clientele

- Handled POS transactions, returns, and special orders accurately

- Maintained cleanliness, restocked merchandise, and supported barista and deli teams

- Promoted brand loyalty through product knowledge and personalized service Shift Manager Wingstop - Santa Monica, CA 06/21 - 02/22

- Delivered great customer service in a quick-service setting

- Led team during rushes, managed kitchen flow, and ensured food quality

- Operated registers and closed out shifts with full cash reconciliation Shift Lead Starbucks - Santa Monica, CA 11/19 - 04/21

- Supported and coached baristas during high-volume shifts

- Handled opening/closing duties, stock orders, and customer issues

- Maintained high standards of cleanliness, safety, and service Process Assistant Amazon - Edison, NJ 02/18 - 09/19

- Managed warehouse teams to meet fulfillment goals

- Trained new hires on equipment and safety protocols

- Used lean tools (5S, Kaizen) to improve efficiency and reduce delays Skills

Customer Service Cash Handling POS Systems Team Leadership Inventory Order Accuracy Bilingual: Spanish & English Tech-Savvy Fast Learner Dependable Education

High School Diploma

SEA Manchester - 2017

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