Ramp agent

Evita Catillon

Las Vegas, Nevada 760-***-**** ********@******.***

SUMMARY

An innovative, self-motivated and computer savvy professional with customer service and technology based experience. Confident in group settings and quick to effectively apply new ideas and develop solutions. Maintains sterilized workspaces, successfully completes tasks within a timely manner and an active listener. Skills include: Customer Care, Software Development, Technology Proficiency, Effective Time Management, Responsible Money Handling and Dedication.

EXPERIENCE

Harry Reid International Airport (Las Vegas, NV) Sept 2023- Current

Ramp agent

An experienced ramp agent in loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and preforming other airplane servicing duties.

Loading and unloading cargo

Operating ground support equipment

Providing exceptional customer service

Excellent safety record

The Orleans Casino (Las Vegas, NV) Feb 2022-Aug2023

Front Desk Associate

Responsible for ensuring a warm welcome for guests, maintained office visitor records, handled customer inquiries and accepted payments.

•Communicated clearly and effectively with guests over the phone and ensured reservations were properly documented.

•Oversaw and coordinated daily transportation for guests to and from a variety of local establishments.

•Managed security and ensured safety for all guests was prioritized.

Las Vegas, NV & Lillington, NC

Baby Sitter 2020-2023

Ensured safe environment for children while maintaining facility (or home) up-keep and cleanliness.

•Utilized active listening and empathy to successfully take care of the children. Effectively understood the children’s feelings, needs and wants to better ensure their comfort and happiness for the duration of the shift.

•Prepared healthy and age-appropriate meals for client’s children.

Army of the Dead Virtual Reality (VR) Experience (Las Vegas, NV) Oct 2021-Jan 2022 Front Desk Associate

Greeted and engaged guests while balancing walk-in only appointments. Maintained visitor logs and responsibly managed payments.

•Advocated and advertised VR experience, increased sales by 35%.

•Operated and trouble-shot software for the VR experience truck.

•Clearly and confidently briefed guests on the rules and procedures for the VR experience.

•Quickly improvised and ensured all guests were entertained prior to the VR experience commencing.

•Maintained cleanliness of all facilities in the office and in the truck by sterilizing all equipment hourly.

Brooklyn Bowl Concert Venue (Las Vegas, NV) Jun - Oct 2021 Busser

Strictly adhered to cleaning and sanitation policies throughout shifts. Keenly monitored tables and immediately cleaned up after customer departures. Ensured tables were ready for new customer arrivals.

Performed additional duties and assisted customers with any additional requests when waiters were preoccupied. Additionally, kept tables set up with the corresponding theme for each night in conjunction with concert schedule.

Vegas Best Pizza (Las Vegas, NV) Mar - Jun 2021

Graveyard Shift Worker

Managed store as sole employee during graveyard shift hours. Prepared entire restaurant for daily openings. Individually prepared ingredients for morning shift while providing quality customer service to guests. Sanitized facility regularly to maintain cleanliness standards.

Marshalls (Las Vegas, NV) Oct 2020 - Mar 2021 Sales Associate

Greeted guests while maintaining COVID sterilization and distance standards. Ensured the store was up to-date with fashion trends, re-supplied shelves and organized racks hourly. Responsibly maintained cash and card payments at register.

Robotics (Las Vegas, NV) 2019

Student

Productively and efficiently worked daily with computers. Adapted and quickly learned the robotics software. Conducted personal research on how to build and assemble robots. Designed software systems, managed fundraisers, built, configured and tested a variety of robots.

EDUCATION AND CERTIFICATIONS

Valley High School, Honor Student, Event Committee Member, Robotics, Home Economics

REFERENCES

•Ms. Ann Marie Ramos 562-***-****

•Mr. Jonathan Duran 702-***-****

•Mrs. Kaycie Torres 702-***-****

•Mrs. Lucy Khan 702-***-****

•Mr. Tony Duncan 702-***-****

•Ms. Valleu Lewis 702-***-****

Evita Catillon Page 2

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