Dynamic Server with 4 Years of High-Volume Experience

Monique Phipps

Charlotte, NC

Phone: 862-***-****

Email: ***************@*****.***

Professional Summary

Dedicated and personable Server with 4 years of experience delivering exceptional guest service in fast-paced restaurant environments. Skilled in high-volume table management, upselling strategies, POS systems, and maintaining a warm, welcoming dining experience. Consistently recognized for teamwork, accuracy, and creating memorable experiences that encourage repeat business.

Professional Experience

Server

Dave & Busters - Pineville, NC

June 2024 – Present

● Provide friendly and efficient service to 150+ guests per shift in a high-volume dining environment.

● Maintain deep menu knowledge to confidently recommend dishes, pairings, and specials, increasing average ticket sales by 15%.

● Manage tables, orders, and payments using Toast POS with 100% accuracy in cash-out procedures.

● Communicate with kitchen and bar teams to ensure smooth service and reduce ticket times by up to 20%.

● Resolve guest concerns promptly, contributing to a 4.7-star customer satisfaction rating. Server / Hostess

TGI Friday – West Orange, NJ

May 2019 – May 2021

● Delivered high-quality service in a casual dining setting, consistently earning positive guest feedback.

● Supported the host team during peak hours by managing waitlists, seating guests efficiently, and maintaining flow for servers.

● Handled opening and closing responsibilities including side work, cleaning, and restocking.

● Trained 4 new servers on service standards and POS system usage. Education

Bachelor of Science - Finance

Johnson & Wales University Providence, RI

Graduated: 2018

Certifications

● ServSafe Food Handler

● Responsible Alcohol Service Certification

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