Professional Security Officer

DEAJEANE HOOPER

Suitland, MD · 202-***-**** · ***********@*****.***

Professional Summary

Dedicated and vigilant Security Officer with 3+ years of experience in fast-paced service and surveillance environments. Skilled in incident prevention, rule enforcement, customer de-escalation, and maintaining a secure, welcoming space. Holds an active Washington D.C Security Officer License. Seeking to bring professionalism and strong observation skills to a team committed to safety and service.

Certifications & Licenses

● Washington D.C security Officer License (Active since 2023)

● CPR & First Aid Certified

Experience

Game Dealer (Tables)

MGM Casino – Resorts International, Oxon Hill, MD

August 2021 – June 2022

● Oversaw live table games and ensured fair play and safety of patrons.

● Monitored gaming floor for rule violations and suspicious behavior.

● Enforced casino rules and reported irregularities to supervisors as needed.

● Demonstrated calm under pressure in high-stakes environments. Customer Service Representative

Bojangles, District Heights, MD

March 2020 – October 2020

● Handled high-volume customer interactions at the counter and drive-thru.

● Assisted in store cleanliness and maintained stock of service areas.

● Supported store safety by following all operational policies and emergency procedures.

Customer Service Representative

Checkers, Forestville, MD

July 2019 – December 2019

● Delivered quick and accurate service in a late-night, fast-paced setting.

● Monitored surroundings for customer safety and incident prevention.

● Assisted in maintaining a clean, hazard-free environment. Education

High School Diploma

Central High School – Capitol Heights, MD — May 2020

● Relevant Focus: Science and Math

Skills

● Access Control & Patrols

● Observation & Surveillance

● Conflict Resolution

● Report Writing

● Safety Compliance

● Customer Service

● Cash Handling

● Communication & De-escalation

Professional Traits

Dependable, alert, and calm under pressure. Committed to maintaining order, de-escalating tense situations, and protecting both people and property. Known for being observant, detail-oriented, and respectful when enforcing rules.

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