Front Desk & Guest Services Professional with AR/AP Experience
Resume:
Debbie Foster
Benton Harbor, MI *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Services Representative
CandleWood Suites - Stevensville, MI
Present
Responsibilities
Assist guests efficiently, courteously and professionally in all front desk related functions all while maintaining a high standard of service and hospitality. AR/AP. groups, meetings, guest purchases. Front Desk Manager
Holiday Inn Express - Saint Joseph, MI
February 2005 to June 2011
Responsibilities
Assist guest efficiently, courteously and professionally in all front desk related functions and maintain a high standard of service and hospitality. Handle AR accounts, groups, weddings and parties. Front Desk Supervisor
Holiday Inn Express - Benton Harbor, MI
November 2002 to February 2005
Responsibilities
Assist guest efficiently and courteously in a professional manner in all front desk related functions. Maintain a high standard of service and hospitality. Payroll, scheduling, AR/AP, groups, weddings, tours. Maintain quality experience with great attitude.
Customer Service Associate
Courtyard by Marriott - Benton Harbor, MI
July 2000 to November 2002
Responsibilities
Assist guest efficiently, courteously and professionally in all front desk related functions and maintain a high standard of service and hospitality. Billing, assist groups, weddings and parties. Deliver a quality experience with great attitude. Customer Service Specialist. General office duties. Education
Some College courses taken in Media Technology
Lansing Community College - Lansing, MI
Skills
• CSR
• Call Center
• Customer Service
• Customer Care
• Customer Support
• Cash Handling
• Guest Services
• Night Audit
• Front Desk
• Accounts Receivable
• Auditing
• Communication skills
• Accounts Payable
• Account Reconciliation
• Upselling
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