Information Technology

I AM OPEN TO RELOCATE TO ANY OTHER STATE OR OCONUS

LILLIAN M.KITULU

********@*******.***

LINKEDIN.COM/IN/LILLIAN-KITULU-09A57935A

360-***-**** 832 2

nd

Avenue North, Kent, WA 98032-3023

Information Technology

A Proficient Information Technology Professional that Implements systems on the network

(Cisco, Brocade, Avaya, printers, Aruba wireless and Ubiquiti wireless AP’s. Works on LAN/WAN Assess existing facilities' needs for new or modified telecommunications systems. Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors. Excellent track record of being thorough and detail oriented in network projects upgrade life cycle, while proactively identifying and resolving network user issues

US Security clearance investigation Level - T5 clearance Active Certifications:

Cisco CCNA – Routing and Switching

CompTIA: Security+ Ce

CompTIA: Network+ Ce

CompTIA: A+ Ce

(MCSA - Windows 7)

MS Windows XP/Vista/7/8.1/10/11

MCSA - Server 2003

Technical Proficiencies:

Platforms: Windows Server 2003/2008

Platforms: Cisco IOS-XE

Platforms: Brocade OS

Platforms: Avaya OS

Technologies and Applications: Putty-HyperTerminal Serial connector, WRF, TACAS. UCM

(Unified Communication Module: AVAYA Server), Aruba Wireless Ap’s (Aruba controller ), Ubiquiti Wireless AP’s (UniFi Controller), LAN Manager, ACAS Tenable Nessus, Qtip, MacAfee Antivirus, VPN, NNPI/Sipr/Nipr enclaves. Spectrum Monitoring tool, BCWIPE DOD software, SCCM client for Sipr/Nipr images, JBLM Imaging software, AGM: Army Managed Image, Microsoft Teams, OneDrive, AUDS: Army Main Image, Intune for Microsoft, RSN: Recruiting Service Network, DEPO, AVD: Azure Virtual Desktop, Cadet USACC, Distro GFUD Networking/Protocols: Wireshark packet capturing tool, ipam ip addresses allocation tool, HP Service Manager Ticketing System, AESMP Ticketing System, BMC Remedy Ticketing System, DNS, AD, WINS, WMI, TCP/IP, DHCP, FTP, IPsec, OSPF Hardware: Aruba/Brocade/Avaya and Cisco switches/routers (Brocade: ICX7450/FCX48GS- 24GS), (Cisco:9300/8300, WS-C4506, 3750X-48P-S/3560V2-48TS-24PS), AVAYA 3524GT 24- Port, Avaya 4850GTS-PWR+ 48-Port,Media Converter, Netscout network monitoring devices,

(HP: Small Factor Form and Ultra Slim models), Lenovo, Dell and Toshiba computers. Lexmark and Konica printers and scanners, Smartphone’s (Blackberry, Android, and i-phone etc.). Fiber Optic Cable Universal Interface Tester FC/SC/ST. Fluke Networks LIQ-KIT LinkIQ Cable + LAN Network Tester Kit.

PROFESSIONAL EXPERIENCE:

INFORMATION TECHNOLOGY SPECIALIST

Prudent Technology LLC for FedTec - U.S. Army Cadet Command (USACC) 8th BDE, Joint Base Lewis-McCord, Washington State, USA June 2025 - To-Date PRUDENT TECHNOLOGY LLC FOR FEDTEC – U.S ARMY CADET COMMAND (USACC) 8TH BDE, Joint Base Lewis-McChord - WASHINGTON STATE, USA – JUNE 2025 – TO-DATE Perform planning, design, and installation of new and existing personal computer systems. Consult with end users to determine hardware and software needs based on operational requirements. Develop programs or select and customize commercial off-the-shelf (COTS) software to meet identified needs. Install, configure, and maintain computer hardware, printers and other peripheral devices, and associated system software. Administer and maintain telecommunications protocols as required. Provide troubleshooting, diagnostic support, and resolution for hardware and software issues. Train and support end users in the use of computer systems, software, and hardware tools. Document system configurations, processes, and user instructions. Ensure compliance with organizational Field Base Communications Mid Network Engineer

PRIME TECH SERVICES INC. FOR LEIDOS - NMCI-US NAVSEA CAMPS - WASHINGTON STATE, USA - August 2021 – December 2024

Performs initial network wiring survey (WRF) inside Navy building locations for new switch rack mounting before the requested user account activations. Works on requests for existing or new LAN/WAN network setup projects. Manages user accounts utilizing putty slc (command interface). Configures and activates network systems (Cisco-routers and switches, Brocade-routers and switches) as per planned maintenance activities for NMCI NGEN-R Program and customer stakeholders. Ensures coordinated network upgrades, proactive monitoring of network health, and timely identification and mitigation of potential issues to maintain system stability and user experience. Interfaces by phone with

(NOC) in support of (DISA) incident troubleshooting during major system upgrades. Troubleshoots with DISA circuit upgrade team involving (MPLS: Multiprotocol Label Switching) between Navy bases and DISA; by Verifying MPLS configurations, checking unicast routing, LDP peering, MPLS bindings, the MPLS forwarding table, and MP-BGP VPNv4 peering. Troubleshoots OSPF and BGP routing issues between the Navy team and DISA; focuses on verifying neighbor adjacencies, route propagation, network type mismatches, and potential BGP route advertisement problems, using commands such as (show ip ospf neighbor, show ip ospf interface, and show ip bgp) especially during circuit and routers upgrades. Deactivates, removes and moves faulty hardware at the end of life utilizing SOPs Field Base Services Communications Technician

COMPQSOFT INC FOR PERSPECTA - NMCI-US NAVSEA - WASHINGTON STATE, USA

- June 2020 – July 2021

Works on tickets for called network connectivity issues (switches, routers, printers, computers, laptops) among other devices. Troubleshoots 802.1x. Installs and patches fiber and ethernet cables from patch panels to the actual network switch in the racks (cabinets) hosting switches and routers from the switch to the end user devices connected to (keystone RJ45) outlet wall plate. Tests and swaps (PDU’s: Power Distribution Unit) incase switches and router racks loose power causing network connectivity related issues. Installs media converters for user buildings that pig-bag from (NMCI WIFI Network). Supports (VOIP) configuration issues. Provides management support for VPN/DHCP/DNS. Travels to nearby Navy Base outage for break/fix.

Network Administrator – October 2018 – January 2020 TELOS CORPORATION – AIR NATIONAL GUARD – MSCRTC CAMP - GULFPORT, MISSISSIPPI, USA

Implement systems on the network (Cisco, Avaya). Performs cable patches, while maintaining the communication cabinet closet that hosts the patch panels for both ethernet and fiber cables. Configures printer software and troubleshooting print and network connectivity issues. Configures Aruba and Ubiquiti wireless AP’s for correct wireless channels as well as troubleshoots and tests network connectivity. Performs weekly switch backups on UCM Servers. Updates technical documentation, installation instructions, and network infrastructure as well as configuration diagrams using Microsoft Visio. Updates firmware files for Aruba wireless controller. Handles hardware RMA returns to warehouse. Desktop/Service Desk Technician – April 2018 – To – September 2018 IPNS Inc. For SAIC - US Army Corps of Engineers Afghanistan District Bagram, Camp - Taji/Union AFGHANISTAN

Creates user and computer objects in (AD) and assigns security permissions in USACE Enclave. Creates user outlook e-mails on DEPO system. Manages network issued tickets in remedy ticketing systems, as well as client e-mailed network fix request issues or reported by walk-in users. Utilizes SCCM to baseline new or computers with patch or software issues. Troubleshoots LAN network related issues. Configures Call Manager for VOIP Phones (Model 7965 and 7040).

IAVM Program Analyst October 2017 – To – March 2018 STG Inc - NETCOM Cybersecurity Directorate - Fort Huachuca Military Camp, AZ, USA Based on CVSS score and rating of the vulnerability for scan severity, recommendation verifies Nessus Plugin information for repeated flagged assets vulnerability after scan for multiple CVEs; mandating me to either patch or perform network segmentation or apply whitelisting. Manages security tools, responds to security alerts, identifies new threats from older vulnerabilities that require IAVM Scans and implements security best practices as per cyber policies). Monitors network traffic on the Army network and verify suspicious activities that impact our network on ACAS and HBSS. Reviews weekly CYBERCOM IAVM Alerts and Bulletins on NETCOM IAVM Portal. Utilizes different Internet Security Websites such as (Security Week) to identify reported threats from other country users that may impact our network and recommends to my (CSD) government lead for further verification. Works with Netcom government leads during STIG Auditing seasons.

Associate Network Administrator January 2017 – To – September 2017 Insight Global, LLC for Gen Dynamics - RCC-CONUS - Fort Huachuca Military Camp, AZ, USA

Provides network support to the Army Conus TNOSC. Installs, configures cisco switches and routers and troubleshoots TLA network devices. Ensures the LAN/WAN infrastructure and related systems are well maintained and operate reliably and securely. Supports regular systems and security monitoring. Ensure network devices and configurations are compliant with current DoD and Army regulations. Provisions, troubleshoots, and resolve issues related to network connectivity. Troubleshoots (switch hardware device issues) for RMA swap incidents. Ensures correctness of all diagrams.

Desktop Support (ADPE) January 2016 – December 2016 VECTRUS OMDAC-SWACC – USARMY USARCENT (US) TAJI/UNION Military CAMPS, Baghdad, Iraq

Performs systems maintenance and upgrades all Automation Data Processing Equipment

(ADPE); PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN phones, and small peripheral items (KVM switches, CAC readers, etc.). Works on all aspects of system support such as Microsoft Windows Server Active Directory and domain, WINS, DNS, DHCP, print queues, maintenance of database systems and software, installation of patches and updates as mandated. Maintains and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks. Provisions DEPO emails for users. Works on client network issues submitted on remedy ticket submission system, through outlook e-mail or client walk ins.

Watch Officer/Network Controller January 2015 – December 2015 Five Rivers Services, LLC for VECTRUS OMDAC SWACC Army 54th Sig BN - Camp - Arifjan Middle East

I provide initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the 54

th

RNOSC-Kuwait and maintains situational awareness. Assign trouble tickets to the appropriate sections and facilitates the problem resolution by monitoring, gathering information on outages, and updating service tickets throughout the resolution process to provide resolution information as needed. After the network fix resolution, I direct and coordinate the restoration of links, trunks and circuits telephonically. I also process and track

(ASI) and (NTO) for routine maintenance and scheduled service updates. I assist circuit communications techs in troubleshooting; circuit switching systems and long-haul transmission

(Promina, ATM and modem devices, including cryptographic equipment). Service Desk Technician January 2014 – December 2014 Five Rivers Services, LLC for VECTRUS OMDAC SWACC Army 54th Sig BN - Camp - Arifjan Middle East

Supports (SIPR /NIPR/Centrix/DEPO) enclaves for user account access. Creates user and computer objects in (AD) and assigns security permissions. Creates user outlook e-mails on DEPO system. Manages network issued tickets in remedy ticketing systems, as well as client e-mailed network fix request issues or reported by walk-in users. Troubleshoots user network connectivity issues for both desktop and printers as well as e-mails. Assists the (IMO’s: Information Management Officers) with their daily functions in troubleshooting their assigned mission systems. Desktop Support Technician

HOLY CROSS HOSPITAL – Silver Springs, MD January 2013 – December 2013 Baselines devices utilizing Zen image software for both windows xp/7. Utilizes PDWIPE software to wipe end of life devices before disposal. Creates new user accounts and assists in password resets on Active Directory for Microsoft 2003/2008 servers. Installs and supports Microsoft Office as well as outlook e-mails 2003, 2007 and 2010. Supports WhatsApp Gold, DNS, AD, WINS, WMI, TCP/IP, DHCP, FTP, IPsec. Resolves assigned tickets on Heat Alert Monitoring ticketing system. Installs and manages local and network printers and scanners. Swaps memory, hard drives, processors, NIC Cards etc. Perform data backups. Performs installation of hardware and software for both new and upgrades. Troubleshoots (PDA’s) utilized for blood management in the hospital Labs. Utilizes McAfee virus to troubleshoot machines infected by virus with resolution. Configures (Wi-Fi) network access for both employees and patient access in the hospital. Encrypt laptops with endpoint (Guardian Edge software’s) before re-assigning to employees. Installs and supports other company legacy Applications as per team requirement. Supports Wasp Database systems inventory control, equipment maintenance, devices and data gathering. Team player in project moves (devices) and installations on LAN/WAN. Provides analytical and technical expertise in the planning, design and installation of new and existing server/network systems. EDUCATION:

STRAYER UNIVERSITY, Charlotte, NC

Bachelor of Science Computer Information Systems – Cum Laude

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