Sales Professional with Customer-Driven Focus

CHRIS GUNAWAN

Cell: 917-***-**** Email: **************@*****.***

WORK HISTORY

Choice Home Warranty 1/2025 — Present

Inside Sales Representative — Edison, NJ

- Closing 20-25 warm inbound sales leads per week for customers inquiring about home

warranty policies from monthly plans to 5-year plans to increase department billing.

- Maintain a high level of professional and composure in high-pressure or escalated situations,

ensuring a positive customer experience.

- Built strong rapport with potential customers by actively listening and providing tailored

solutions, resulting in high customer satisfaction and repeat business

Volvo Cars Brooklyn 11/2023 — 12/2024

Sales Associate — Brooklyn, NY

- Oversaw the relocation of new and used vehicles on the dealership lot, performed high-quality

professional demonstrations of new/used vehicles

- Monitored and ensured accurate logging and tracking of all vehicles in inventory to ensure they

are available for show or need to be serviced for customers

- Report directly to Sales Manager regarding objectives, planned activities, reviews and

analyses

- Follow up with buyers to ensure successful referral business

Bay Ridge Honda 8/2022 - 11/2023

Porter — Brooklyn, NY

- Maintained the cleanliness of the vehicle inventory by implementing routine cleaning and

detailing procedures, while tracking team performance.

- Identified and reported any damage to vehicles, facilitating timely resolutions and ensuring team

accountability.

104 Plumbing Supply 7/2021 — 8/2022

Manager — Ozone Park, NY

- Supervise and lead a team of employees, fostering a culture of excellence in customer service

and teamwork.

- _ Drive sales through effective merchandising and promotional strategies

- Manage inventory levels, placing timely orders to ensure optimal stock availability and

conducting regular audits to maintain accuracy.

- Resolve customer inquiries and issues promptly, enhancing customer satisfaction and loyalty.

- Collaborated with suppliers to negotiate competitive pricing and ensure timely product delivery.

EDUCATION

Fort Hamilton High School

Brooklyn, NY 3.1 GPA Advanced Regents Diploma

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