Administrative & Financial Operations Specialist

Alia Ford

**** ******* ** • San Antonio, TX *****

281-***-**** ️ ************@*****.***

Professional Summary

Versatile administrative and financial professional with proven success in debt negotiation, operations coordination, and client relations. Experienced in both on-site and fully remote environments, with strong communication, analytical, and problem-solving abilities. Adept at managing documentation, supporting financial processes, and streamlining administrative workflows. Seeking opportunities in operations, business administration, or financial support roles.

Professional Experience

Beyond Finance — Debt Negotiator (B2B, Remote)

San Antonio, TX January 2024 – November 2025

● Negotiated client debts with creditors and agencies to reduce balances to favorable settlement percentages.

● Managed a portfolio of accounts, ensuring accuracy, compliance, and timely settlements.

● Collaborated virtually with internal departments and external partners to meet resolution targets.

● Delivered empathetic, client-focused communication in sensitive financial discussions. Icons Engineering — Administrative & Accounting Assistant Richardson, TX June 2022 – January 2024

● Created and managed job tasks for engineering teams through Salesforce CRM.

● Supported accounting operations including invoice management, reconciliation, and reporting.

● Facilitated coordination between sales and engineering to improve workflow efficiency.

● Maintained detailed project and financial documentation. Wayfair — Administrative Coordinator

DeSoto, TX February 2021 – June 2022

● Directed computer systems to schedule and move trucks between loading bays for logistics operations.

● Processed and verified invoices to ensure billing accuracy and timeliness.

● Organized and maintained digital and physical filing systems.

● Supported warehouse operations through strong communication and administrative coordination.

United Services Automobile Association (USAA) — Insurance Professional (Remote) San Antonio, TX August 2018 – February 2021

● Delivered outstanding customer service and policy support for property and casualty insurance clients in a fully remote setting.

● Ensured compliance with all risk management and quality assurance standards.

● Applied first-contact resolution skills to resolve client inquiries efficiently. Education

Bachelor of Science in Business Management

GPA: 3.7

Texas Southern University — Houston, TX Graduated 2017 Skills

● Debt Negotiation & Financial Analysis

● Administrative & Office Management

● Salesforce CRM

● Accounting & Invoice Processing

● Logistics & Scheduling Coordination

● Microsoft Office Suite / Google Workspace

● Client Relationship Management

● Remote Work & Virtual Collaboration

● Documentation & Compliance

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