Office Professional with 30 Years Clerical Experience
Resume:
Heather Hall
Morehead City, NC ***** +1-252-***-**** **************@*****.***
Professional Summary
Responsible O ce Assistant pro cient in all clerical areas and computer savvy. Passionate and motivated, with a drive for excellence. 30 years in clerical positions.
Pro cient with Excel, PowerPoint, Access, Word & Outlook Willing to relocate to: Morehead City, NC
Work Experience
Front Desk Receptionist
Morehead City Treatment Center Morehead City, NC June 2025 to Present
• Greet patients and visitors, ensuring a welcoming environment. Answer phone calls and respond to patient inquiries professionally.
• Schedule and con rm patient appointments, manage the calendar for healthcare providers, and ensure e cient patient ow.
• Maintain patient records, process patient intake forms, and handle billing and insurance claims. Ensure compliance with HIPAA regulations regarding patient con dentiality.
• Perform clerical duties such as ling, data entry, and managing correspondence. Monitor inventory and order supplies as needed.
• Assist healthcare providers with administrative tasks, including preparing for patient visits and coordinating referrals or follow- up appointments.
Patient Service Representative
Carteret Health Care Medical Group Morehead City, NC April 2025 to June 2025
• Scheduled appointments
• Answered Phone calls
• Checked Patients in and out
• Veri ed Insurances
• Collected payments
• Counted money at the end of the day
Manager
Crystal Coast Tourism Development Authority Morehead City, NC June 2021 to February 2025
• Managed the Visitor Center, including hiring, ring, scheduling, supervision and training of Visitor Center employees to ensure that the Center has well-trained, knowledgeable and friendly information specialists.
• Implemented the marketing plan of the Visitor Center and ensure that the Visitor Center presents a welcoming image.
• Promoted a culture of high performance and continuous improvement that values learning, commitment and quality.
• Responsible for managing the Visitor Center budget: project goals, maintain inventory
• Tracked performance against expectations and prepare monthly and quarterly reports and presentations.
• Provided thorough follow up and reply to customer requests in a timely manner.
• Acted as a key support for all events.
• Other duties and responsibilities as assigned.
Social Worker
The Salvation Army Morehead City, NC
October 2019 to September 2021
• Answered the telephone in a courteous manner and directs calls to the appropriate destination.
• Recorded accurate and complete messages when necessary.
• Received and receipted deliveries and donations.
• Greeted and announced visitors and clients.
• Provided general information about The Salvation Army's operations and services.
• Performed routine clerical work such as typing and ling.
• Provides food pantry assistance to eligible clients.
• Interviewed clients to determine need and eligibility to receive services.
• Prepared accurate and complete client records.
• Referred clients to community agencies and maintains e ective working relationships with the same.
• Ensured compliance with program policies and procedures. Front Desk Receptionist
Island Inn Hotel Atlantic Beach, NC
November 2018 to July 2019
• Assisted guest with arrival and departure from hotel, while providing positive guest experiences.
• Greeted customers immediately with a friendly and sincere welcome.
• Completed the registration process by inputting and retrieving information from a computer system and con rming pertinent information including number of guest and room rate.
• Maked appropriate selection of rooms based on guest needs.
• Coded electronic keys.
• Veri ed and imprinted credit cards for authorization using electronic acceptance methods.
• Handled cash, make change.
• Made employee work schedules.
Customer Service Representative/Dispatcher
SECURITY SOLUTIONS OF AMERICA Newport, NC
September 2016 to November 2017
• Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
• Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, speci cations, or needs, using radios or telephones.
• Monitored personnel or equipment locations and utilization to coordinate service and schedules.
• Received or prepared work orders.
• Relayed work orders, messages, or information to or from work crews, supervisors, or eld inspectors, using telephones or two- way radios.
Data Management Technician
FRC- East Havelock, NC
July 2008 to March 2016
• Demonstrated database technical functionality, such as performance, security and reliability.
• Created data management or error-checking procedures and user manuals.
• Designed or implement web-based tools for querying large-scale biological databases.
• Developed or apply data mining and machine learning algorithms.
• Extended existing software programs, web-based interactive tools, or database queries as sequence management and analysis needs evolve.
• Documented all database changes, modi cations, or problems.
• Performed routine system administrative functions such as troubleshooting, back-ups, and upgrades. Vet Technician/O ce Assistant
Bridges Professional Park Animal Hospital Morehead City, NC March 2007 to August 2008
• Maintained controlled drug inventory and related logbooks.
• Cared for and monitored the condition of animals recovering from surgery.
• Prepared and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.
• Observed the behavior and condition of animals and monitor their clinical symptoms.
• Collected, prepared, and labeled samples for laboratory testing, culture, or microscopic examination.
• Prepared treatment rooms for surgery.
• Cleaned kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease.
• Cleaned and sterilize instruments, equipment, or materials. Veterinary Technician
PetDocks Veterinary Hospital Morehead City, NC
May 2003 to March 2007
• Observed the behavior and condition of animals and monitor their clinical symptoms.
• Prepared and administered medications, vaccines, serums, or treatments, as prescribed by veterinarians.
• Collected, prepared, and labeled samples for laboratory testing, culture, or microscopic examination.
• Prepared treatment rooms for surgery.
• Cleaned kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease.
• Cleaned and sterilized instruments, equipment, or materials. Education
Business
Carteret Community College Morehead City, NC
January 1993 to December 1995
High School Diploma
West Carteret High School Morehead City, NC
Skills
Supervising experience Data Entry Receptionist Scheduling Management Driving Cash handling Valet parking Medical terminology Restaurant experience Cash register Filing Hospitality Math Social Work Anatomy knowledge POS Call Center Leadership Meditech Veterinary Technician Experience Manual transmission Customer Service Billing Organizational skills Basic math Windows
Certi cations and Licenses
Driver's License
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