IT Support Specialist with Windows Server & 365 Skills

Profile

Knowledge of Windows Servers **** R*, Windows Server 2008 R2 Active Directory, and Microsoft 365. Enjoy learning and sharing knowledge.

Education

Network Administration & Computer Security Certificate Mildred Elley, Pittsfield, MA September 2017

Related coursework: Microcomputer Hardware, Microcomputer Software, Spreadsheets and Database Applications, Internet and Web Design, Computer Concepts, Microcomputer Operating Systems, Networking I, Networking II, Computer Security

Presidents List for Academic Achievement

Massachusetts Collage of Liberal Arts September 1995

Pittsfield High School June 1994

Outstanding Vocational Student- Computer Programming

Vocational Sustaining Scholarship-Computer Programming

Honors

Skills

Programming in Basic

Programming in Cobalt

Proficient in Microsoft Word, Excel

Server 2012 R2

Customer Service

Knowledge of HTML

Very good at multi-tasking

Adaptable to change

Microsoft Azure Active Directory

Office 365

Answer tickets through Spiceworks

Setup Student/Staff computers

Create new users

Employment Experience

IT Support Mildred Elley March 2018 – Present

Reset passwords

Make Credentials

Upgrade Windows

Rewrite computers using Macrium Reflect

Help students by Phone email Teams FaceTime

Add people to office 365

Answer Tickets in Spiceworks that staff, faculty, and students put in

Work in people over the phone with computer problems

Add people to Active Directory

Help students and staff login

Intern Barrington Stage, Pittsfield, MA June 2016 – August 2016

Set up a thin client

Worked with ConnectWise ticketing system

Worked with Server 2012 R2

Worked with Google Suites

Used Active Directory

Used remote desktop

Crew Member Burger King, Lenox, MA February 2016 – March 2018

Sandwich Assembler

Provide outstanding customer service

Inventory and stock

Prep cook

Intern Compu Works, Pittsfield, MA May 2016 – June 2016

Built up laptops

Learned about ConnectWise

Quality Assurance Tech Sampco Inc. Pittsfield Feb. 2010 – Feb. 2016

Overseen the quality of produced products

Ran the Thermatron

Inspected at the end of the lines

Trained new people

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