Dental Practice Manager & Implant Coordinator
Resume:
Lauren Wheeler
Austin, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Dental Practice Manager/Implant & Treatment Coordinator/Marketing Coordinator
8118 Dental Professionals-Austin, TX
May 2024 to Present
Summary:
Dynamic and results-driven dental professional with extensive experience in dental implants and All-on- Four full-arch restorations. Skilled in coordinating complex treatment plans, managing dental practice operations, and leading patient education from consultation through completion. Holds a current dental assisting license and a strong background in dental marketing, patient engagement, and case acceptance strategies.
Key Responsibilities:
• Coordinated full-mouth restoration cases, including All-on-Four implant procedures—from initial consultation and diagnostic planning to surgery scheduling and final prosthetic delivery.
• Collaborated with surgeons, restorative dentists, and dental labs to ensure seamless communication and case execution.
• Managed patient consultations for dental implants, providing education on treatment options, procedural expectations, and financial planning.
• Oversaw treatment coordination for complex restorative and cosmetic procedures, ensuring patients understood clinical and financial aspects of care.
• Experience with insurance verification, pre-authorizations, and claims submissions for general dentistry and implant-related procedures.
• Supervised daily operations of the dental practice, including staff scheduling, workflow management, and quality assurance.
• Maintained compliance with OSHA, HIPAA, and state dental board regulations.
• Current dental assisting license.
• Supported financial coordination, case presentation, and follow-up to enhance case acceptance and patient satisfaction.
• Collaborated with marketing vendors and internal staff to track campaign performance and improve patient conversion rates and All-on-Four lead development.
• Utilized the Progressive Marketing dashboard to generate and follow All-on-Four patient leads. Key Skills & Competencies:
• Dental implant coordination (including All-on-Four cases)
• Treatment planning & case presentation
• Insurance verification & claims management
• Practice management & staff leadership
• Patient education & consultation
• Dental software proficiency (Dentrix, Open Dental, Carestack.)
• Licensed Dental Assistant (Active)
• Strong interpersonal, organizational, and communication skills
•Financial coordination & case acceptance
Lead Treatment Coordinator
Pflugerville Family Dentistry-Pflugerville, TX
January 2023 to April 2024
My position as a treatment coordinator had many responsibilities that was essential for treatment conversion and case acceptance. I did this by presenting treatment ranging from general dentistry such as fillings and crowns to orthodontics, to our large all-on-four oral surgery cases. I am level one certified from Bart Kellinger's, The Closing Institute (Progressive marketing), a sales training program directed toward the dental field, specifically all-on-four cases. Over the year of 2023 I helped bring in approximately $2 million dollars in just my personal case acceptance alone. Other facets of my position, was general office duties, answering the phone, following up with unscheduled treatment, insurance verification, and utilizing our financing tools like Care Credit, Lending Club, Proceed, Alpheon and Sunbit financing companies to allow the patients to afford treatment. I also had the responsibility of managing our patients monthly payment plans, reviewing sedation protocol for both IV and oral sedation and helped train new administrative team members as they where hired. Instructional Assistant
TEXAS STATE UNIVERSITY- PHYSICS DEPARTMENT-San Marcos, TX August 2022 to December 2022
• Responsible for instructing Physics laboratory experiments from the curriculum provided by the university for approximately 45 students this fall 2022 semester
• Led students to utilize critical thinking and analysis of physics principles
• Assigned and delivered all student grades
Treatment Coordinator
JEFFERSON DENTAL AND ORTHODONTICS-San Antonio, TX
September 2021 to December 2022
• Served as lead financial consultant to patients
• Coordinated with the providers to generate comprehensive treatment plans for patients
• Scheduled appointments according to the treatment plans using both Dentrix and Dolphin dental software systems
• Insurance coordination and verification
• Processed payments and arranged payment plans for general dentistry, hygiene and orthodontic services
• Responsible for ensuring corporate metrics were met and maintained weekly and monthly Instructional Assistant
TEXAS STATE UNIVERSITY BIOLOGY DEPARTMENT
August 2020 to May 2021
● Responsible for instructing Functional Biology laboratory experiments from the curriculum provided by the university for approximately 20 students per semester
● Helped improve students scientific writing and laboratory techniques
● Assigned and delivered all student grades
Instructional Assistant
TEXAS STATE UNIVERSITY PHYSICS DEPARTMENT
January 2019 to May 2021
● Responsible for instructing Physics laboratory experiments from the curriculum provided by the university for approximately 75 students per semester
● Led students to utilize critical thinking and analysis of physics principles
● Assigned and delivered all student grades
Office Manager
ESCOBAR CONSTRUCTION
June 2018 to April 2021
● Responsible for accounts receivable, payable, and all financials within the business including payroll and client installments
● Created legal contracts for company agreements and transactions
● Maintained correspondence with clients and vendors through the company email
● Hired and trained office staff
● Ordered job materials and arranged deliveries
● Upkept company website and inquiries
Laboratory Assistant
LEE COLLEGE
January 2017 to May 2018
● Held open laboratory hours for students and helped them identify anatomical structures of the body and understand the physiology associated with them
● Assisted the professor in setting up exam day models and materials
● Helped with various course work as allowed
Manager
PHO HOUSE VIETNAMESE CUISINE-Baytown, TX
August 2016 to May 2018
• Scheduled, hired and trained employees
• Provided service in a fast-paced and diverse environment
• Utilized the restaurants of point-of-sale system to enter guest orders and process payments
• Responsible for opening operations including taking inventory, ensuring proper food preparation and cleanliness
Registered Dental Assistant
ROUND ROCK ROOT CANAL SPECIALISTS
October 2015 to June 2016
● Set up for and assisted a staff of doctors chairside in endodontic procedures
● Greeted patients and helped make them comfortable while taking pre- and post-operative X-rays, medicals histories, and vitals
● Sterilized instruments and patient bays
● Performed office duties, scheduled patient appointments, verified insurance, presented treatment plans
Registered Dental Assistant/Front Office Assistant BLU DENTAL
June 2015 to October 2015
● Prepared for and assisted the doctor in an assortment of general dentistry procedures
● Took pre- and post-operative X-rays
● Greeted patients, took medical histories and vitals as well as assisted in treatment planning
● Sterilized instruments and equipment
● Confirmed eligibility status and insurance coverage of patients Education
Biochemistry, BS (Bachelor of Science)
Texas State- San Marcos-San Marcos, TX
August 2022 to Present
Biology, BS (Bachelor of Science)
Texas State University-San Marcos, TX
August 2018 to May 2021
General Studies, AA (Associates)
Lee College-Baytown, TX
August 2016 to May 2018
Bachelor's degree
Skills
• Organizational skills
• MS Word
• Administrative experience
• Leadership
• Customer service
• Anatomy Knowledge
• Restaurant management
• Public relations
• Food safety
• Open Dental
• Record keeping
• Communication skills
• Budgeting
• Workday
• Office experience
• Time management
• Phone etiquette
• Team Leadership
• Typing
• Clinic experience
• Team development
• Serving
• Bartending
• Medical office experience
• Account management
• Healthcare practice inventory management
• Dentrix/Open
Dental/Dental software systems
• Dental Receptionist
• Food service
• MS PowerPoint
• Social media management
• Anesthesiology
• Instruction
• HIPAA
• Writing skills (10+ years)
• Medical Scheduling
• Technical Proficiency
• Microsoft Outlook
• Food preparation
• Managing teams as a healthcare practice manager
• Human resources
• Productivity software
• MS Office
• Casual dining experience
• Performance management
• Dental care patient education
• Manager experience
• Hospitality
• Computer literacy
• Host/hostess experience
• Shift management
• Client/Patient Relationship Management
• Implantology
• Marketing
• Chairside Assisting
• Business Development
• Office management
• Supervising experience
• Patient care
• Windows
• Attention to detail
• Healthcare team management
• POS
• Sales experience within healthcare
• Assistant manager experience
• Mac OS
• Front desk
• Regulatory compliance
• Achieving sales targets
• Physiology Knowledge
• Orthodontics
• Computer operation
• Conflict management
• Google Docs
• Employee orientation
• Payroll
• Communication platforms
• Patient flow optimization
• Customer support
• Customer Satisfaction
• Healthcare management
• Data entry
• Dental Assisting
• Employee Training & Development
• QuickBooks
• Employee relations
• Employment & labor law
• MS Excel
• Catering
• Strategic planning
• Health information management
• Sanitation
• Slack
• Social media platforms
• Microsoft Office
• Yardi
• Employee evaluation
Languages
• Bilingual
Certifications and Licenses
Registered Dental Assistant
BLS Certification
Certified Dental Assistant
TABC Certification
Food Handler Certification
First Aid Certification
Food Safety Certification
CPR Certification
AED Certification
Bartender License
CPR/First Aid
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