Senior AV/VC and Unified Communications Engineer

ARJUN SINGH

Contact no.: +91-995*******

Email: ***********@*****.***

Current Add- Ace City, Greater Noida West (UP)

CAREER OBJECTIVE: To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career.

Client’ Name & Support- LG Electronics EXL Services AVON Dollar General Under Armour

Profile & Technical Summary

9 Years plus of experience in Network Voice & AV/VC Operation and Support

AV/VC System Integration, Operation & Support

Avaya & Cisco IP Telephony operation & support

Contact Centre Solution CCaaS- Amazon Connect & Genesis Cloud CX Operation & Support

Recording System- Verint & Calabria Operation & Support

Windows/Desktop/IT Infra Support

Additional Learning: - Python, Terraform, Salesforce, Audio Codes & advanced DSPs controller Q-SYS.

CURRENT ORGANIZATIONAL EXPERIENCE

NTT DATA: 16th April, 24 to Present

Designation: Sr. MS Voice Engineer (Voice and Video)

Industry: IT & Service

Roles & Responsibilities: Avaya Voice & Audio Visual Support

Handling AV operations and Event Coordination as Globe & PAN India.

Managing new AV project including installation and commissioning with stakeholders RMA etc.

Taking care of AV operation, troubleshooting/maintenance, health check etc.

Managing content sharing devices like Air Media & Barco with wireless and miracast.

Handling SFB & Microsoft Teams call on Crestron VC (Flex), DMPS.

AppSpace Cloud, Room Scheduler(TSW770), Digital Signage

Good knowledge of Crestron control device like CP3, DMPS etc.

Managing AV infra & inventory throughout PAN India.

Handling the daily basis user reported issues on Avaya Telephony.

Hands-on troubleshooting on CM, AES, CTI, AMS, SMGR, CMS etc.

Hands-on troubleshooting on Recording system like Verint & Calabrio.

Good understanding SIP protocol.

Genesis Cloud cx operation and end user support

Amazon Connect CCaaS operation and end user support

Good understanding of SBC health check etc.

ORGANIZATIONAL EXPERIENCE 1:

HCL Technologies: Sept 2020 to 15th April,2024

Designation: Technical Specialist (Network Voice & Video)

Industry: Voice over Internet protocol, UC

Roles & Responsibilities: CISCO VOICE & VIDEO Project: Under Armour

Maintenance of UC devices. Involved in Unified Communications and Collaboration infrastructure.

Provide support to End Users utilizing Cisco IPT products, such as CUCM, Cisco IP Phones, Cisco Unity and Voice Gateways (SIP & H.323).

Configuration and troubleshooting call routing in CUCM, call flows.

Good knowledge about CUC (call handlers, directory handlers, interview handlers, call routing, etc)

Knowledge about Expressway E and C and upgrading Expressway servers.

Responsible for Moving, Adding, Changing and Deleting of extensions and IP phones (MACD).

Responsible for Troubleshooting of IP Phone Registration issues.

Troubleshoot issues using Cisco Unified RTMT

Providing Calling Privileges using Partition and CSS as per customer requirement.

Ability to take client specific and escalation calls.

Working hands on Webex Teams, Webex Meetings, Webex Control Hub.

Managing Cisco Codec WebEx Room Kit, Mini Room Kit, Kit Pro, WebEx Board Pro etc.

AppSpace Cloud, Room Scheduler(TSW770), Digital Signage

Good knowledge of Crestron control device like CP3, DMPS etc

Good Knowledge of TAC support for case log.

ORGANIZATIONAL EXPERIENCE 2:

EXL Services Ltd.: 23rd Oct,2015 to 9th Sep 2020 (as third party from AGC Networks/IT Source)

Designation: AV Engineer (Voice & Video)

Industry: Unified Communications and Collaboration

Job Responsibilities:

Handling AV operations and Event Coordination as Globe & PAN India.

Managing new AV project including installation and commissioning.

Taking care of AV operation, troubleshooting/maintenance.

Working knowledge of IT concepts, Network Protocols.

Handling the operation on Polycom RMX 1500, 2000 MCU, Polycom RPRM & DMA.

Managing content sharing devices like Air Media & Barco with wireless and miracast.

Handling SFB & Microsoft Teams call on Crestron VC (Flex).

Installation/Registration of Polycom Phones i.e. VTX1000, VVX series & TRIO.

Basic knowledge of VOIP technologies (AVAYA).

Managing AV infra & inventory throughout PAN India.

ORGANIZATIONAL EXPERIENCE 3:

LG Electronics: 4th Aug 2010 to 21st Oct 2015

Designation: Customer Support Engineer (Windows Support)

Industry: Electronics

Job Responsibilities:

Good knowledge of installation Windows OS & Windows Server 2003 & 2008R2

Good knowledge of enablement of windows services (DHCP, DNS etc.)

Good knowledge of USB Printer, Network Printer.

Good knowledge of Installing and Maintaining Software’s.

Responsible for escalations of all Desktop Technical issues.

EDUCATION:

Masters in computer application: 2008 Punjab Technical University, Jalandhar (Punjab).

Bachelors in computer application: 2005 BIT Muzaffar Nagar, CCS University Meerut (UP).

Senior Secondary School (12th): 2002 UP Board Allahabad

High school (10th): 2000 UP Board Allahabad

HOBBIES:

Listening music, dancing & Mimicry

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