Customer Service & Operations Specialist

GOODLOW, AMELSHA

*** ******* *** ********* ** ***65, 925-***-**** GOODLOWA@ GMAIL. COM

OBJECTIVE

Seek to join a reputed organization.

EXPERIENCE

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Escalation Agent

Identify and communicate concerns and problems

Ensure claims are handled in an appropriate manner

Handle escalated calls

Communicate solution’s to plan holder and service provider’s

3/2/15 TO 2/1/2018

AUTHORIZATION AGENT

SET UP SERVICE REQUEST

HANDLE CLAIMS IN AN APPROPRIATE MANNER

PREFORM OTHER DUTIES AS ASSINGED

DESCALATE CALLS

2/1/2001 TO 3/2/2015

Larry’s Bar

Pittsburg, CA

MANAGER/BARTENDER

Highly skilled in mixing, garnishing and serving drinks.

Demonstrated ability to keep bar stocked, organized, and cleaned.

Responsible for sanitizing and deodorizing facilities with commercial cleaning supplies.

6/1/2009 TO 9/1/2011

STS Academy

Pittsburg, CA

SITE COORDINATOR

Coordinate all activities involved with the safe and effective operation of the afterschool program.

Assist and monitor students and staff during program hours.

Disinfecting and sanitizing to prevent or lower risk of spreading infectious diseases.

EDUCATION

AUGUST 1992- SEPTEMBER 1995

Riverside High School

Pittsburg, CA

DIPLOMA OF COMPLETION

February 2003- November 2003 Phlebotomy Plus Walnut Creek, CA

CERTIFICATE OF CLASS COMPLETION

REFERENCES

References are available on request.

Contact this candidate