Customer Service Representative - Remote Pro, Multilingual

ZAID HOSSAIN

Gilbertsville, PA 347-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Customer Service Representative with strong communication skills and experience supporting customers through phone, email, and chat. Known for providing clear solutions, maintaining a positive attitude, and delivering high-quality service in fast-paced remote environments.

SKILLS

• Customer support (phone, email, chat)

• Problem solving & conflict resolution

• Active listening & empathy

• CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Data entry & documentation

• Time management & multitasking

• Remote work professionalism

• Technical troubleshooting (basic)

PROFESSIONAL EXPERIENCE

Customer Service Representative (Remote)

Banglalink Telecom • Dhaka, Bangladesh • Dec 2022 – December 2024

• Respond to customer inquiries through chat, email, or phone, ensuring quick and accurate resolutions.

• Document customer interactions and update account details in CRM systems.

• Troubleshoot basic technical or account issues and escalate when needed.

• Maintain high customer satisfaction and meet performance metrics (AHT, CSAT, quality scores).

• Communicate clearly and professionally to build positive customer relationships.

EDUCATION

Bachelor’s Degree

Information Technology • Wollongong University • 2010

ADDITIONAL INFORMATION

• Availability: Remote / Flexible shifts

• Languages: English, Bengali, Hindi, Urdu

Contact this candidate