Data-Driven Analyst with Client-Focused Experience

RACHELLE TRUMBLE

Avondale, AZ *****

SUMMARY

Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.

SKILLS

Data analysis

Microsoft Excel

Data entry

Customer relationship management

Client advocacy

Problem resolution

Effective communication

Attention to detail

Conflict resolution

Time management

Research and analysis

Data processing

Team collaboration and leadership

Verbal and written communication

Microsoft office

Information gathering

Documentation and reporting

EXPERIENCE

Analyst / Lancesoft US Bank 06/2024 - 12/2024

Entered data called and answered calls about accounts and accounts with red flags for cash transactions. Customer service / Robert half Peckham 01/2024 - 06/2024 Answered calls about passports entered data Made appointments for people getting passports Back office customer service / Axis TriWest 01/2023 - 02/2023 Entered data approved referrals for procedures Heled customer with their account Call Center Representative Pre enrollment Specialist / WTW 09/2022 - 12/2022 Inbound and outbound calls.Worked on multiple projects.Helping guide the client thru their Medicare plan.Take inbound calls from customers with concerns and questions Helping get into the website Any issues they are having finding a solution

Call Center Representative / Adecco Accenture State of Maryland 08/2021 - 03/2022 Act as a liaison between clients and state unemployment agencies throughout the claims and or tax credit process Build relationships and maintain frequent contact with clients Collect and evaluate employee separation information Review, investigate and respond to unemployment claims promptly Provide support and assistance on unemployment claims matters Obtain supplementary separation documents from the client facilities. Record and track all claims Maintain accurate records regarding details of customer contact Identified fraudulent documents

(driver's license, social security card, passports, green card) Call Center Representative / MDS Communications 10/2020 - 02/2021 RT

*********@*****.***/480-***-****

Answered customers calls Assisted clients with their accounts Entered notes in the account Assisted with adding and removing accounts from the program Outbound call for the largest telephone fundraising providers. Customer Service Representative / Freedom Financial 12/2018 - 01/2020 Inbound phone calls Helped with the client's finances and helped pay off their debt.Answered client's questions about their account and updated notes about the account on the computer Helped ease the client's stress and make them feel comfortable empathy with the client Engage in the ongoing support of all customer feedback Develop and maintain a variety of reporting tools Generated daily, weekly and monthly reports. Processed withdrawals, loans, and loan repayment deferrals Completed bank deposits and transactions. Make outbound calls to customers that have expressed concerns with their loan products Seek to understand the issues and provide remedies where available. Rebuild customer confidence in products. Take inbound calls from customers with concerns and questions about their financial account Provide expanded support to other compliant Assisting customers with their concerns. Identify and partner with various organizations Be a customer advocate. Manager / Cabelas 10/2014 - 02/2018

Performed store opening duties, including counting cash drawers and checking all equipment for proper function. Scheduled weekly projects and anticipated timelines to meet milestones as well as completion dates. Collaborated with each associate to establish realistic monthly sales goals. Managed employee work and vacation schedules Regularly identified opportunities to up sell and add on additional merchandise. Worked with team to educate customers on product and service offerings Managed team meetings to understand employee concerns and offer constructive feedback to the senior management team. EDUCATION AND TRAINING

Cosmetology license: Cosmetology 01/1990

Sharon Duran's Cosmetology School

High School: general 05/1989

Erie High School

none: Business

Colorado State University

Went for 3 years

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