IT Security Analyst - Data Risk & Compliance Expert

Malvina Ndognou

Email: ****************@*****.*** Phone: 915-***-****

IT Security Analyst Cybersecurity & Data Risk Professional

Enthusiastic and results-driven IT Security professional with over 5 years of experience in cybersecurity, data analysis, and IT systems support. CompTIA Security+ (SY0-701) certified, with proven ability to analyze vulnerabilities, maintain system integrity, and deliver data-driven insights to support enterprise risk management. Skilled in Excel analytics, SQL reporting, and vulnerability management tools, with strong communication and documentation capabilities across technical and leadership teams.

Core Competencies

• Vulnerability Management & Remediation Tracking

• Risk & Data Analysis (Excel, SQL, Power BI)

• Cybersecurity Compliance (SOX, Regulatory)

• System & Network Security

• IT Support & Incident Response

• Stakeholder Reporting & Executive Communication

• Python, Java, PowerShell Scripting

• SIEM Tools, JIRA, Confluence, ServiceNow

Professional Experience

CONCENTRIX, N.A – NEWARK, CA

Sr. Help Desk Data Systems Analyst Aug 2024 – Oct 2025

• Provided technical support and security analysis for enterprise clients, resolving access control issues and maintaining system integrity.

• Supported vulnerability assessment and remediation tracking using Excel and JIRA dashboards; analyzed risk exposure across multiple systems.

• Collected and analyzed help desk data to identify recurring issues and trends, driving improvement initiatives.

• Developed and debugged web applications using HTML, CSS, and JavaScript.

• Created management reports using SQL and Power BI to visualize security metrics and trends.

• Collaborated with cybersecurity specialists to implement security policies, ensuring SOX compliance.

• Authored and updated knowledge base articles to improve response time and service quality.

ALERT TECH SYSTEM, INC – FORNEY, TX

Help Desk Data Analyst Nov 2022 – May 2024

• Delivered Tier 1 and Tier 2 technical support, resolving system, access, and application issues for end users.

• Maintained system security and performed user account management, ensuring compliance with organizational policies.

• Collaborated with cybersecurity teams to identify vulnerabilities and implement system updates.

• Supported internal audits and documentation processes to meet SOX regulatory compliance.

• Utilized JIRA, Confluence, and Excel for requirement tracking, reporting, and documentation.

PORT AUTHORITY OF DOUALA – DOUALA, CAMEROON

Software Developer & Cybersecurity Intern Feb 2021 – Jul 2022

• Assisted in cybersecurity analysis and conducted supervised vulnerability assessments on internal systems.

• Prepared weekly reports and presented findings to IT leadership.

• Supported web application security testing and documentation for internal business units.

• Worked on data integration and analysis using SQL and Excel for system performance metrics.

Education & Certifications

Associate of Science: Software Engineering – University De La Cote, Douala, Cameroon (2022)

• CompTIA Security+ (SY0-701), 2024

• HER Analyst Certification – In Progress

Technical Skills

Languages: Python, Java, PowerShell, C#, SQL

Tools: JIRA, Confluence, HP ALM, MS Excel, Power BI, Tableau, Splunk, ServiceNow

Databases: Oracle, MS SQL Server, IBM DB2

Systems: Windows, Linux

Office Suite: MS Word, Excel (Pivot Tables, Power Query), PowerPoint, Access, Outlook

Community Involvement

• Co-Founder & Executive VP, Dallascam (Dallas Community Non-Profit)

• Volunteer, Faith-Based Homeless Outreach

• Contributor, Boys & Girls Club of Africa

• Member, Houston Chamber of Commerce

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