Medical assistant, professional.
Resume:
Crystal Dunn
Lancaster, SC *****
********@*****.***
Authorized to work in the US for any employer
- Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection.
- Obtain optimum views as ordered by the physician
- Process images and review for proper identification and quality control.
- Cross train other team members
- Complete and maintain logs, reports, and documentation Laboratory Duties and Expectations
- Properly start lab equipment daily and maintain daily logs and documentation requested
- Perform laboratory tests according to orders and instructions
- Perform Point of Care testing
- Order and stock supplies weekly
- Perform daily quality control and cleaning procedures according to guidelines
- Cross train other team members Patient Liaison
- Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
- Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g.,Huddles; interdisciplinary rounds; just in time and explanation of physicians instructions ); keeping the patient at ease in the physicians office, and making the patients goals the focus of the plan of care.
- Practices using current clinical practice standards. Team Work and Collaboration
- Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model. This includes, but is not limited to diverse and inclusive interdisciplinary communication methods (huddles, interdisciplinary rounds); completion of timely documentation and promotion of a respectful, inclusive clinical environment. in treatment of the patients.
- Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians
- Cross train other team members Diagnostic Imaging Duties and Expectations
- Main safety needs of the patient
- Rotate among various clinical and non-clinical service areas such as nd front office
- Perform vitals and other duties to prep patients
- Prepare equipment and rooms and aid physician with treatment of patients
- Perform all necessary registration operations
- Register patient upon entrance to facility
Clinical and Non-Clinical Duties and Expectations
February 2024 to December 2024
Novant Health - Waxhaw, NC
Registered Medical Assistant (RMA)
Work Experience
Medical Assistant April 2025 - November 2025
MUSC Lancaster SC
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- Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members. Professional Development and Initiative
- Completes all initial and ongoing professional competency assessment, required mandatory education, and population specific education.
- May be asked to serve as a preceptor for onboarding Medical Assistants/students and is an exemplary role model for all staff or students for all disciplines to ensure that there is a current and future qualified workforce; modeling professionalism and creating a healthy work environment. Evidence Based Practice and Research
- Promotes Evidence based practice, in regards to safe, quality patient care. Participates in activities such as value analysis as part of the decision making process in evaluating patient care products.
- Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standards ensuring by way of example, such goals as TJC Patient Safety Goals and WellStar Health Systems safety absolutes. May serve as practice Safety Coach.
- Participates in data collection poses relevant clinical questions to advanced evidence based practice. Consults appropriate experts and uses appropriate resources and evidence to address practice questions. Resources and Support
- Proactively plans for the care of patients across the care continuum in the course of giving direct patient care.
- Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes (i.e., relevant patient populations).
- Supports efficient and effective use of human and material resources. RMA, Chronic care coordinator
NavCare
April 2023 to June 2023
Work closely with primary care providers, clinic staff, and health team members to assist with patient self- management, patient education teaching management, data collection efforts, reporting and analysis, low level case management, chronic care coordination, visits and referral coordination. The goal is to help prevent recurring hospital visit.
Registered Medical Assistant (RMA)
Arthritis & Osteoporosis Consultants of the Carolinas-Charlotte, NC March 2022 to February 2023
Assist rheumatologist with patient care. Provide teachings and demonstrate self injections for biologics. Triage patient portal, phone calls, and medicine request. Follow all policy and procedures with documentation in eh R. Administer IM, SQ injections as ordered by provider. Obtain vitals, review and update history, and other chart needs per patient. Review labs, monitor, and update as needed. Flow Manager/RMA
Barnett Family Practice-Land, SC, US
May 2019 to February 2022
The tasks given to relay diverse results from the providers to the patients, is similar to customer service roles in many ways. Different situations present depending on the patients results. Some create difficult situations and are in need of the right approach to keep the understanding level for the patient for all information that must be relayed.
Manage and access all patient messages incoming from patient portals. Provide results from labs, radiology reports, and other results that have been reviewed by the provider to give to the patient. Administer several different injections on the Nurse Visit schedule as needed. Provide orders for home health, skilled nursing, and all diabetic supplies to all necessary companies and pharmacies. Obtain and process many medical forms as needed for patients as well as providers. Always fill in to help with rooming, reviewing EMR's and obtain vitals for patients to help with clinic flow, and many more clinical tasks.
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Registered Medical Assistant
Carolina Heart Specialists-Lancaster, SC
July 2018 to February 2019
Complete all office administrative and clinical activities. Prepare EHR charts for upcoming visits for the provider.
Assess and perform kegs each visit and all medical history and medication reconciliation. Provide teamwork for a smooth clinical flow with a positive productive attitude. Answer phone calls from patients, perform prior authorizations, send medications electronically and triage as needed.
Handle Rx refill requests, Prior auths, Retrieve reports, handle nurse triage calls, and more. RMA
Assist Rheumatologist
Medical Assistant
Review labs-Charlotte, NC
August 2017 to January 2018
Arthritis and osteoporosis consultants of Carolinas - Charlotte, NC August 2017 to January 2018 with patient care. Provide teachings and demonstrate self injections for biologics. Triage patient portal, phone calls, and medicine request. Follow all policy and procedures with documentation in eh R.
Administer IM, SQ injections as ordered by provider. Obtain vitals, review and update history, and other chart needs per patient.
Review labs, monitor, and update as needed.
Medical Assistant
Registered Medical Assistant (RMA)
Tidewater Orthopaedics-Hampton, VA
January 2017 to August 2017
in clinic with sanitary procedures in the office. Provide excellent care with a positive caring attitude. Staple/suture removal, cast application, and removal. Assist providers with wound care such as wound vacs, intro-sticks, and change of dressings.Prepare patients for injections and X Ray. Assemble medical equipment to patients comfort, and office administration authorizations also for diagnostic imaging and pharmaceuticals.
Draw up injections, change and apply dressings, put in medication prescription's, verify electronic information in patient's history/chart. Enter referrals, labs, procedures, and assessment codes per Medical Assistant
Carolina Bone & Joint-Monroe, NC
August 2016 to December 2016
surgeon and patients everyday in clinic with sanitary procedures in the office. Provide excellent care with a positive caring attitude. Staple/suture removal, cast application, and removal. Prepare patients for injections and x Ray. Assemble DME to patients comfort, and office administration authorizations also for diagnostic imaging and pharmaceuticals. Draw up injections, change and apply dressings, put in medication perscription's, perform urine drug screens. Registered Medical Assistant
OrthoCarolina-Mooresville, NC
January 2016 to July 2016
Assist orthopedic surgeon clinic with max 32 patients. Draw up injections as well as administrator medicine. Daily usage of allscripts, centricity and Microsoft. Provide the best quality care to diverse patients. Handle and complete triage as well as many other administrative tasks. Many more skills and experience at this medical office.
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Education
Diploma in Medical Assistant
Brightwood college - Charlotte, NC
May 2015 to February 2016
Skills
• Allscripts
• EMR systems
• Triage
• Wound care
• Orthopedics
• X-Ray
• Home health
• Hospital experience
• Customer service
• Insurance verification
• Case management
• Diagnostic radiology
• Vital signs
• Experience administering injections
• Administrative experience
• Medical imaging
• Phone triage
• Nursing
• Data collection
• DME
• Medical office experience
Certifications and Licenses
CPR Certification
BLS Certification
RMA
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