Customer Service Specialist with 8+ Years Experience
Resume:
Zoee LeBlanc
Plano, TX *****
****.********@*****.****
Professional Summary
Dedicated and service-oriented professional with over eight years of experience in customer service, comfortable working in a fast pace environment. Adept at providing exceptional patron support, maintaining an efficient and welcoming environment and good listening/ interpersonal skills. Strong multitasking abilities, attention to detail, and proficiency in handling daily client inquiries and organizing daily tasks. Coordinating with colleagues to promote a welcoming and pleasant client experience. Ability to type 87WPM with 97% accuracy. Ability to handle large number of calls while multitasking other necessary duties required by the job, while still adapting my personal communication style to fit each client.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
All-Safe Pest & Termite-Plano, TX
February 2024 to Present
●Assist customers with inquiries, complaints, and product support via phone and email.
●Schedule clients for needed pest services, follow ups and referrals.
●Manage pest technicians daily route schedule/ scheduling daily appointments.
●Troubleshoot and resolve customer issues to ensure satisfaction.
●Maintain customer records by updating account details and transaction history.
●Handle billing inquiries, payments, and refunds.
●Collaborate with other departments to resolve complex issues.
●Follow company procedures to ensure compliance with policies and regulations.
● Stay up to date with company offerings and industry trends
●Post payments and input charge into computers using appropriate computer codes
●Discuss financial arrangements/payment plans with clients
●Com
Customer Service Representative
Walmart-Granite Falls, NC
March 2023 to February 2024
• Assisted customers with locating items and recommending alternatives.
• Processed transactions and managed cash drawer reconciliation.
• Delivered high-quality customer service in a fast-paced retail environment.
Education
Bachelors in English for Secondary Education
Appalachian State University - Boone, NC
August 2020 to December 2023
Activities and societies: Graduated Cum Laude
Deans List Recipient for 3 consecutive years
Presidents List Recipient
Volunteered at various public libraries throughout Caldwell County NC
Associate in Arts (AA)
Caldwell Community College and Technical Institute - Boone, NC January 2018 to May 2020
Graduated Magna Cum Laude
Skills
• Microsoft Word
• Data entry
• Organizational skills
• Communication skills
• Customer service
• Microsoft Office
• Phone etiquette
Certifications and Licenses
Driver's License
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